IT Support - Internship Program (Jul 2024)

IT Internship with Nous Group

Reporting to the IT Support Manager, and mentored by the Sydney IT Systems Engineer, the IT Support Intern will experience working as an important initial point of contact for Nous users (Nousers) submitting an IT incident or service request, and for those requiring in-person onsite support. To maximise the intern experience, this is a fully in-office role.

This exciting opportunity provides an entry-point for a smart, motivated student looking to kickstart a successful career in Information Technology. You will receive professional development and mentoring within a supportive and people-focused environment.

Nous is a great place to work…

Nous Group is an international management consultancy with over 800 people working across Australia and New Zealand, the UK, Ireland and Canada. We are a values-based organisation that partners with leaders to shape world class businesses, effective governments and empowered communities.

Nous is recognised as Australia’s top workplace, ranking first in the 2021 Great Places to Work Awards (Australia). We are proud to have been named Best Management Consulting Firm by the Australian Financial Review in 2017, 2015 and 2013 and a Great Place to Work in 2019, 2017, 2015 and 2013 (Australia). Nous has also been acknowledged as one of the Top 100 Graduate Employers of 2021 and 2022 by GradAustralia. Nous placed 8th on the 2023 list, which uses popularity and quality to assess graduate employers in Australia. 

Key Accountabilities:

• Provide onsite technical support to Nousers in our Sydney office, as well as the first point of contact virtually for Nousers within Australia
• Categorize incidents, and gather information to resolve or promptly allocate issues as appropriate, log incidents and service requests and maintain relevant records
• Assist in frontline investigation and resolution of infrastructure problems (including but not limited to network, telephony, and AV) and aid with specified maintenance procedures
• Maintain an IT knowledge base by leveraging specialist knowledge to capture and classify content, seeking expert advice as required
• Assist providing Nousers with system access, information security, and protection of sensitive data in an ethical manner
• Install or remove hardware and/or software, and associated connections, using supplied installation instructions and tools
• Contribute to investigation of problems and faults with hardware and/or software and test solutions
• Assist in maintaining an accurate register of IT assets as directed. Perform activities related to administration of IT assets. Produce routine reports to assist asset management and decision making.
• Administer, track, log, report on and correct configuration items, components, and changes. Assist with audits to check the accuracy of information and correct as directed.

Practical experience and skills required:
Experience

• Must be studying for, or soon to graduate with, relevant tertiary qualifications in IT, Computer Science, Business IT, or similar
• Knowledge of concepts and best practices in enterprise IT support, processes, and documentation
• Knowledge of practical aspects of information and cyber security as they relate to IT support and service delivery
• Experience in client/customer-facing service role (desired)
• Experience in an IT desktop support role (desired)
• Basic Microsoft Office 365 support and administration (desired)
• Experience using a ticket/case management tool (desired)
• Hands-on/technical knowledge of any of these core technologies: Windows 10, Office 365, MS Exchange, PowerShell, WAN/LAN/WLAN, VOIP/Teams, Microsoft Azure Cloud Services, Teams Video Conferencing fundamentals and enterprise printing (desired)
• Basic mobile device maintenance and troubleshooting (desired)

Key attributes

• Highly accountable, with strong time management & organisational skills, attention to detail and accuracy
• Can-do attitude with a passion for providing excellent client service
• Excellent communication and interpersonal skills
• A drive to continue to develop skills and knowledge, including via self-directed research and problem solving
• Ability to work well in a team and autonomously as an individual

Finally, the important details...
Nous is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, including Aboriginal, Torres Strait Islander, and First Nations people. We seek people who demonstrate an ability to work effectively with individuals with diverse backgrounds. We are committed to diversity and inclusion.
If you want to be part of a team that puts customer experience at the centre of everything, then we'd love to hear from you! Please click apply below.

To apply for a role at Nous in Australia you must have Australian Permanent Residency or right to work in Australia. 

Please note if you are successful in the recruitment process, you will be required to undertake background screening prior to your commencement at Nous.