Trainee Field Service Engineer - TAFE Students Preferred null

As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.

We currently have exciting opportunities for driven individuals to join our Macquarie Park-based team as Trainee Field Service Engineers. Our Field Service Engineers provide field-based support to our customers to resolve customer affecting technical issues promptly and in line with agreed Service Level Agreements (SLA's). As a trainee and working with experienced professionals, you will undergo a structured development program to build your knowledge and competency across Glory products and Field Service capabilities.

Key responsibilities of a Field Service Engineer include:
• Installing/commissioning and troubleshooting Glory products and equipment;
• Performing preventative maintenance;
• Installing approved software updates;
• Providing technical support in line with agreed SLA's;
• Effectively training customers in the correct use of Glory products and systems;
• Effectively 'debriefing' and reporting of service calls as required;
• Maintaining a thorough working knowledge of Glory products and systems;
• Actively participating in the on-call roster to provide after-hours and weekend support in line with customer requirements.

Favour will be given to candidates with the following:
• A recognised technical qualification (or working towards);
• Current drivers licence;
• Demonstrable technical aptitude;
• Ability to work independently;
• Excellent communication and interpersonal skills;
• Problem solving and analytical skills;
• Strong customer service orientation.

What's on offer for you?
You'll join a down to earth, collaborative workplace where you can develop your knowledge and experience alongside experienced professionals. We offer a competitive remuneration package including performance based bonus, genuine development opportunities, fully maintained company vehicle, company paid parental leave, paid community leave, study assistance, service loyalty rewards, novated leasing, annual health programs and confidential Employee Assistance Program.

If you are looking for a role with a successful organisation that supports your ongoing growth and development, we'd love to hear from you!

Please note: due to the nature of our work, the successful candidate is required to undergo a national police check.