2022 Cargo / Ramp or Passenger Services - TAFE Student Preferred null

Passenger Services: 

The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients' requirements during an aircraft turnaround and achieving required KPIs for our clients

Including... 

• Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times
• Carry out passenger check in duties and other duties commensurate with the passenger service for customer airlines
• Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements
• Assisting passengers during disrupted or delayed services that require special assistance in wheelchairs to and from aircrafts

Ramp/Baggage Delivery Agent: 

A few of the key responsibilities for a RAMP & Baggage agent are;

• Assist with the movement of Ground Services Equipment e.g. aircraft stairs, mobile conveyors, tugs, belt loaders etc;
• Assist with the marshalling of arriving aircraft in accordance;
• Assist with safe and timely Aircraft push back and towing activities, driving and operating diverse Pushback tractors both conventional and Tow-bar-less types;
• Hands on capacity handling a range of duties
• Baggage management
• Ability to lift 23kgs

Cargo Delivery Agent: 

• Forklift driving
• Loading and unloading of cargo in a safe and efficient manner;
• Safely operate forklifts as required
• Accurate data entry and processing of import/export information utilising the dnata operating systems;
• Correct processing of all cargo handling documentation;
• Perform cargo handling duties using automated cargo handling system, packing/unpacking ULD's and loose cargo, as directed