Digitronic International Graduate Programs & Internships

By working at Digitronic, you will gain vast knowledge and experience in CCTV products. Dealing with Trade customers and providing over the phone support.

Job description

Digitronic is a Distributor of Security Equipment Company established in 2010. Due to exceptionally rapid growth, an opportunity exists for an enthusiastic and highly motivated Sales and Support Specialist to be based in our SYDNEY Office.

About the role

In your role as Junior CCTV Sales and Support Specialist, you will become the first point of contact for the branch, by managing incoming calls and assisting customers where it is necessary. You will maintain a high level of customer service by building customer rapport, and ensuring all phone, counter and email inquiries are handled efficiently. In general, you will contribute to the operation of the branch and assist with inventory control, customer returns, warehouse duties. As you progress in the role and develop your product knowledge, you will conduct customer demonstrations and provide technical insight into products to assist with the sales process.

Duties & Responsibilities:

• Being the first point of contact for the branch, including serving customers over the Trade Counter and over the phone.
• Answering incoming calls
• Processing customer orders via the counter, phone and email requests
• Liaising with customers via phone and email to assist in answering queries regarding products, pricing, orders, stock, delivery and account queries
• Building relationships and rapport with customers
• Cross-selling and up-selling products to customers
• Learning and continually developing knowledge of the product range
• Assisting with the returns and backorder processes
• Checking and maintaining inventory.
• Assisting with general branch administration
• Supporting the external sales team and management