2022 Service Delivery Manager - TAFE Students Preferred null

About CompNow:

Our customer offering is broad and includes many exciting specialist areas to solve IT challenges and provide tailored solutions. Our well established and rapidly growing team operates with over 400 staff nationally, powered by innovation and excellent customer service.

Why CompNow?

Every Voice Counts – When you join our team, your skills and ideas will be welcomed. 

Be Remarkable – Your contribution is key to our success. 

Do What’s Right – We make a point of keeping our skills current and increasing our impact. 

Create Connections – Your manager acts as a mentor to help guide you and your career.

Our business rewards hard-work and initiative. Internal career opportunities are possible in the long term to grow with our company, as we enter an exciting new phase.

What are the perks & benefits?

• A free day of leave on your birthday
• Five weeks annual leave incentive
• Employee discounts for IT Equipment
• Long term career development
• Flexible working arrangements possible

What will you be doing?

As a Service Delivery Manager, your role is to supervise, support and maintain our customers end user computing assets through best practices and the appropriate staffing and management of internal and external resources. The Service Delivery Manager is also responsible for planning and coordinating the processes and activities related to procurement while integrating enhancements and seeking efficiencies.

• Manage/supervise the Deployment Team and provide ongoing training and development
• Drive continuous improvement of processes and procedures
• Design and deliver with the team a customer-driven service that maximises social and stakeholder impact through strategic frameworks, service delivery plans and social outcomes
• Ensure operational efficiency and effectiveness throughout the team through the implementation and evaluation of best practice policy, process and systems that ensure delivery of Strategic Framework
• Drive a high-achieving team that empowers and develops our people and enhances our values.
• Support the long-term commercial viability of the team by ensuring the team operate within compliance and legislative frameworks and identifying and mitigating risk

What are we looking for in you?

• Experience as a Service Delivery Manager, desired
• Experience with end-user computing deployment coordination and/or project coordination/management
• Exceptional stakeholders’ engagement and communication skills
• Experience responding to setbacks in an agile and resilient manner, ability to think quickly and manage issues while under pressure
• Ability to define and protect process, and respond and engage with change management processes
• Ability to meet deadlines and run an efficient and effective team, maintaining report documentation policies

What else do you need to apply?

• A relevant cover letter
• Start within a 4-week time frame, ideally
• Travel on-site when required
• Must be an Australian resident available to work full time without restrictions
• Fully vaccinated against COVID-19

CompNow will provide and require all successful applicants to complete a current National Police check as well as a new or updated state-based Working With Children Check.

Thank you for your interest in CompNow, and we look forward to receiving your application. All applications will be assessed within 7 days and treated with the strictest confidence. Applications only via Prosple, please. No phone, email, or agency requests.