It is important that everybody who works with the Complete Care Team understands that the client is the focus of our service.
We do this by:
- Providing a quality home-based person-centred service that puts clients at the centre of the decision-making and planning process to help identify and achieve their goals.
- Providing a holistic model of care embracing the physical, emotional, spiritual, cultural, linguistic and social needs of each individual.
- Actively involving the client's family/guardian, and other relevant professionals in the development and implementation of the client's plan according to the wishes of the client.
- Assisting clients to have valued roles in the community both locally and within the broader community through identifying their individual needs, roles, strengths, hobbies and aspirations for now and in the future.
- Maximising each client's potential for independence & quality of life by providing a responsive and personalised service to each client's needs, wants beliefs, aspirations and strengths.
- Demonstrating respect for each client's cultural, religious and linguistic background.
- Adhering to WH&S principles and ensuring a safe work environment for staff and clients by providing ongoing training to all staff and implementing risk management procedures in the workplace.
And by providing highly-skilled, qualified & experienced personnel:
- Registered Nurses
- Enrolled Nurses
- Assistant Nurses - Certificate Level III
- Attendant Carers
Who have completed:
- A rigorous recruitment and selection process
- Working with Children Checks
- National Police Checks
- The induction process emphasises high-quality person-centred service provision, following the Complete Care Team's Staff Policy and Procedures Manual, and participating in ongoing training, supervision and support.