At Central Telecoms, communication is always real and simple. They deliver reliable phone and internet services for regional businesses. As an Australian-owned and locally run telco provider, Central Telecoms understands how important and valuable their clients' internet and phone lines are in their operations. This is why they are driven to excel at connecting clients across a dedicated business-only network. It's also why they boast the highest rate of client retention in the industry at 97.4% and a client satisfaction score of 95.8% (calculated by Zendesk).
It all starts with Central Telecoms' real people. They are an award-winning and locally-based telecommunication company, supported by individuals who are deeply committed to providing exceptional customer service. Customer service is a fundamental principle upon which their business was founded. With extensive experience working with some of the world's largest telecom companies, Central Telecoms identified a lack of ethics, customer support, and localized knowledge in the industry, and they saw an opportunity to make a difference.
Central Telecoms defines real service as being hands-on and accountable when addressing customer needs, eliminating the long waits on hold and overseas helpdesk interactions for billing, service, or technical queries. They pride themselves on delivering a level of service that major providers have consistently demonstrated they cannot match.
Since 2016, Central Telecoms has been proudly serving businesses in Regional Australia.