UX Writer / Content Design Intern null

About

About Zendesk - Champions of Customer Service

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

Job Description

Zendesk is looking for a UX Writer / Content Design Intern to join our team in Australia! Interns can be based remotely anywhere in Australia, or co-located with our office in Melbourne. Relocation assistance is not provided. This internship will be full time for 6 months starting in August 2022. 

At Zendesk, diversity, equity and inclusion are more than buzzwords, and bigger than the bottom line. It's about our people knowing that they're valued where they work. Employees at Zendesk work hard to build a culture where everyone belongs. Employee Communities play a vital role in bringing us together and ensure we feel supported at work.

Meet your team

The Content Design team is made up of former journalists, web and product writers. None of us majored in “Content Design” and it’s OK if you didn’t either. You might be striving for a career as a UX Writer, Information Architect, Instructional Designer, Conversation Designer or Technical Writer. If you get passionate about writing product copy that delivers the right message at the right time, you’ll fit right in.

Content design sits within Product Design, and we have weekly writing and design critiques to make sure everyone is on the same page. We’re a fun bunch who work hard to craft user experiences and define the product voice at Zendesk. You will play a crucial part in that meaningful work.

The Role

This is not a content marketing job nor is it a copywriting job! We write for the people using Zendesk products to help them take action and navigate the UI. Your work makes Zendesk easier to understand. 

You will test language, think like a designer, and deliver highly-accessible user experiences, all while incorporating the charm of the Zendesk brand.

What you get to do every day:

• Partner with product designers and product managers to shape Zendesk through clear product writing and information design 
• Collaborate with the content design team to evolve our team standards and practices
• Attend weekly team syncs, writers’ critiques, and product design critiques
• Add to the Zendesk design culture through blog posts or a final internship presentation

What you bring to the role:

• Some experience writing digital content (websites, software, instructional content), with a focus on UI content design.
• Proven understanding of user experience and design thinking with the ability to adapt your writing style to match a company’s brand voice.
• Strong editing and proofreading skills and a solid grasp of product design methodology.
• Some experience with documentation writing and design systems

Requirements: 

• Currently enrolled in a degree program in Communications, English, UX writing, Technical writing, Content Strategy or any related fields at the time of the internship
• Must be authorized to work in Australia
• Must be located in Australia for the full duration of the internship