IT Service Desk Support Volunteer - TAFE Students Preferred null

CCNSW Diversity and Inclusion statement

Cancer Council NSW is an inclusive place to volunteer and work. We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups. As such, if you require any adjustments to submit your application, please get in touch with us at volunteervacancies@nswcc.org.au

Outline of the role:

We believe in a cancer-free future. Together with our community, we work tirelessly across every aspect of cancer:

• Conducting and funding world-class research to reduce the impact of cancer
• Preventing cancer by empowering our communities to reduce their cancer risk
• Offering a range of cancer information and support services to those affected by cancer
• Working with the community to change laws and policies to reduce cancer risks and improve cancer care.

We aim to be a trusted partner; sustainable; innovative, effective and agile; an inspirational place to work and volunteer, and ultimately reduce the impact of cancer across NSW.

The Information Technology Division (IT) comprises of business analysis, development, operational, and digital resources, who plan, build, change and run the IT systems that support Cancer Council NSW (CCNSW) to deliver its vision of a cancer-free future.
The Volunteer System Technician triages and responds to requests for support and assistance from Cancer Council Staff and volunteers and supporters to facilitate the best possible user experience. To assist with the administration and maintenance of CCNSW's systems and technology infrastructure. To maintain and build upon our team's business and technical knowledge and deliver all this in line with industry best practices.

Main responsibilities will include:

• Assists with the maintenance, monitoring and security of computer hardware and software systems to meet the organisation's current and future requirements.
• Assist with the triaging of tickets.
• Contributes to documenting incident and problem resolutions.
• Assists with the maintenance of the IT asset register.
• Assists with the onboarding and offboarding of staff and volunteers accounts.
• Works within agreed time frames and SLAs to resolve or escalate incidents.
• Contributes to the maintenance of documentation of all systems.
• Seeks guidance, where required, to comply with resource constraints, quality standards, regulatory compliance to meet business and customer requirements.
• Assists with project work.
• Work Health and Safety
• Follow all Cancer Council health and safety policies and procedures.
• Report all known or observed hazards to Manager or Supervisor.
• Take reasonable care at work to ensure your own and others' safety.

Skills and experience:

Essential:

• Working toward tertiary qualifications and\or industry certifications
• Demonstrated knowledge and/or previous experience in supporting local and remote clients in a centralised IT services environment.
• Demonstrated knowledge and/or experience in the delivery of IT services using industry.
• Sound verbal and written communication with demonstrated ability to write clearly and succinctly.
• A positive, proactive and 'service-orientated approach to IT service delivery.
• Customer service skills
• Organisation and planning skills.
• Problem-solving and root cause identification skills.
• Must be a team player and able to work collaboratively with others.
• Analytic and decision-making abilities.

Desirable:

• Previous experience in an IT support services environment and participation in an IT Service Desk.

Benefits of the role for the volunteer:

• Volunteering for a great organization working toward a cancer-free future
• Great networking opportunity
• Access to our benefits, including a 15% discount at our retail stores across NSW, exclusive health insurance benefits and much more.

Key values for volunteers:

Our values influence the work we do and the way we work with our colleagues and our community.

• Innovation - Seek and embrace the best
• Responsibility - Be accountable for our results and resources
• Courage - Speak out and step up
• Collaboration - Work together to achieve our goals

How to apply:

Why wait! Apply online by going to our WEBSITE (Cancer Council NSW) and submit your cover letter and resume!

You will need to create an account to apply for this volunteer position if you don't have one already.

Applications close on Sunday 18 July 2021.

For further information regarding this role, please contact Tonia Marsh, IT Operations Manager on 0434603825
Cancer Council NSW is committed to promoting diversity in the workplace. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged and welcomed.

For more information about volunteering and Cancer Council NSW, please go to our website.