2022 Information Service Volunteer - TAFE Students preferred null

CCNSW Diversity and Inclusion statement

Cancer Council NSW is an inclusive place to volunteer and work. We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups. As such, if you require any adjustments to submit your application, please get in touch with us.

Outline of the role:

The Cancer Council Information Service (CCIS) volunteer is responsible for providing support and information to people affected by cancer and health professionals within Northern Beaches Hospital. This includes linking patients and carers to Cancer Council support services and resources. 

Key accountabilities include:

• Informing and providing people within Northern Beaches Hospital of Cancer Council services and resources available to them.
• Keep up to date on the services and resources provided by Cancer Council to ensure accurate information is provided.
• Attend all training sessions provided by both Cancer Council and Northern Beaches Hospital to maintain volunteer status. 
• Make use of tablets provided in promoting and referring to Cancer Council services. Training on how to use this technology is provided and a contact number available for sis upport during business hours.
• Enter deidentified data onto the provided tablet for each interaction.
• Complete stocktake of booklets and other materials within the treatment centre and order publicorderhen needs.
• Taking part in evaluation surveys and representing CCNSW in collated surveys on an ad hoc basis.
• Remain informed of and comply with relevant policies and procedures of both the (treatment centre) and CCNSW.
• Respecting the privacy and confidentiality of others.
• Treat all personal information acquired as confidential.
• Avoid giving medical advice, including alternative therapies.
• Wear the supplied uniform and identification badges.

Our ideal volunteer will have:

• Excellent communication and listening skills
• Desire to help others
• Knowledge of or willingness to learn about CCNSW services and services provided by other organisations
• Understanding of confidentiality
• Familiarity with computers and electronic tablets or a willingness to learn these skills
• Willingness to undergo a National Criminal History Check (cost covered by CCNSW) and a Working With Children Check (free for volunteers)
• Keep required vaccinations up to date as per the Department of Health pPolicy
• Commitment to attend all provided training and debrief sessions, as well as team meetings

Desirable: 

• Some previous experience with cancer, ie: have had cancer personally or involved with a family member/friends diagnosfriend's

Benefits of the role for the volunteer:

• Gain a sense of satisfaction by providing assassistingmilies and carers
• Develop new skills and knowledge through access to training
• Receive regular feedback, mentoring and support from experienced CCNSW staff
• Opportunity to meet others and share ideas
• Opportunity to contribute to cancer support 
• You’ll have access to our benefits, including a 15% discount at our retail stores across NSW, exclusive health insurance benefits and much more. Check out our website under volunteering for more information.

Key Values for Volunteers:

Our values influence the work that we do, and the way we work with our colleagues and with our community.

• Innovation - Seek and embrace the best
• Responsibility - Be accountable for our results and resources
• Courage - Speak out and step up
• Collaboration - Work together to achieve our goals