Service Operations Intern – Roadside & Mobile Service null

About Tesla

Tesla, Inc. is an American multinational automotive and clean energy company headquartered in Austin, Texas. Tesla designs and manufactures electric vehicles, battery energy storage from home to grid scale, solar panels and solar roof tiles, and related products and services.

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Your role

As Roadside Service Operations Intern, you will provide support to the Service Operations Program manager to ensure the Tesla Roadside Network and Mobile Service Program provides exceptional service to Tesla Owners. This will be achieved by building relationships with and maintaining regular communication with the Customer Support, Service Centre and Mobile Service Teams as well as the Third-Party Roadside Partners (Tow Providers).

You will maintain established processes to ensure Roadside and Mobile Service Operations run efficiently to ensure readiness to support customers who require support for a flat tyre or vehicle issue. It is essential to maintain a high level of communication, adaptability, and responsiveness to manage both routine and immediate tasks that occur due to the nature of a rapidly increasing customer base and roadside network. To be a successful candidate for this role you be an energetic, driven individual who is comfortable working in a fast-paced environment.

What You’ll Do:

• Provide support with administration relating to the Roadside and Mobile Service Programs; ensuring provider documents (rates, contacts, insurance) are up to date, submitting purchase orders and shipping movements, invoicing generation, and support. Training resources and documentation for internal and external stakeholders
• Initiate and supervise the provider onboarding process, and provide immediate support to overcome any issues or barriers to swift submission and approval.
• Investigate cases where Tesla Roadside has not achieved the optimal experience for their customers, utilizing customer surveys and internal feedback
• Daily management of the Roadside and Mobile Service Administration inboxes, triage and reply to requests for support from internal and external stakeholders

Training & development 

Perform meaningful work from day one. Tesla will challenge you to take on high-impact projects, expand your technical skills and exceed your own expectations. Tesla expects interns to perform to the same level of excellence as their full-time employees—which is why Tesla often hires them back. Experience one-on-one mentorship, interactive networking events, and weekly seminars within Tesla’s exceptional community of experts. Tesla interns collaborate across disciplines, borders, and production lines to support its shared mission of accelerating the world’s transition to sustainable energy.

Benefits

Interns receive competitive compensation, one-on-one mentorship, and comprehensive healthcare. Internships also include transportation support, the ability to participate in employee stock purchase programs (when eligible), discounted merchandise, fitness programs, and more.

Work-life balance

Tesla provides employees and their families benefits like medical, dental, vision coverage, 401(k), and generous paid time off from day one. With flexible scheduling, fitness resources, and stock benefits for everyone, Tesla invests in team members to help them do their best work.

Culture & vibe

Tesla refuses to do things the way they’ve always been done. Motivated by a collective commitment to a sustainable future, they build an inclusive environment where everyone—regardless of gender, race, religion, age, or background—can succeed. Tesla offers a number of opportunities to find your community at Tesla with Employee Resource Groups (ERGs). Creating space to connect over shared interests and goals, their ERG network supports a diverse, inclusive workplace. Read more.

About you

What You’ll Bring:

• 0-1 year’s work experience in a BOH, admin/support role.
• Experience in building business-to-business relationships
• Ability to use the Microsoft Office suite and increase their learning in these applications independently if required.
• General understanding of Accounts.
• General understanding of Tesla Service and Roadside Assistance Networks.
• Valid Driver’s License
• Fluent in English (verbal & written)
• Excellent Telephone manner
• Able to work on multiple projects simultaneously and prioritise tasks based on demand despite changes in work scope or focus.
• Open-minded, collaborative and team-oriented attitude with the ability to think outside the box for solutions to complex challenges.
• Self-motivation, strong work ethic, and a passion for being hands-on in their work.

How to apply

This role is currently closed. If you are interested in this role, simply click "Pre-Register" and Prosple will inform you once this position from Tesla opens again.