Junior IT Service Desk Analyst - TAFE Students Preferred null

This role would suit a person with a desire to work in a diverse position where there is always something new to learn. Being a global company, there are many opportunities to work closely with some of the largest broadcasters in the world. We emphasise teamwork, promote creativity and enjoy being at the forefront edge of high-tech in our industry.

What we can offer

• Good, flexible working conditions
• An adaptive work environment
• Endless opportunities of learning new exciting technologies and additional skills
• Opportunities for training, courses and certifications
• Job satisfaction and diversity
• A multifaceted and tight group of inspirational and supportive colleagues

"Must have" Attributes

• Great attitude towards work
• A passion for technology and learning new skills
• Good customer service skills
• Flexible attitude to all work duties

Key Job Responsibilities

• Taking service desk calls from customers and managing service desk tickets
• Provide level 1 support to triage issues/faults and escalate to Media Technology Engineers
• Assisting and support on our service desk team
• Efficiently communicating with all customers and staff on projects and support requests
• Assist in the testing of new systems, upgrades and releases to a project when required
• Install, maintain, update and support applications, systems and communications software
• Assist with communications to customers regarding issues, new releases and other important messages
• Contributing to the continual service improvement of our services
• Identify and recommend process and technology improvements as necessary
• Creating, updating and maintaining customer knowledge base articles and internal procedures

Your Skills and Abilities:

• Good understanding of computer hardware
• Strong analytical and fault-finding skills
• Outstanding attention to detail
• Strong organisational and time management skills
• Ability to quickly learn new technologies and translate them into practical use
• Excellent verbal and written communications skills
• Ability to operate effectively in a fast-paced environment

Ideal to have but not required:

• An understanding of ticketing systems
• Troubleshooting skills
• Experience with media broadcast technologies

About Studiotech Australia

Studiotech has been around for many decades in Europe and is now well established in this part of the world. Studiotech has opened in Australia first and foremost to build on the strengths achieved overseas by offering Systems Integration (SI) along with selected quality products and materials, but also to support other SI and reselling companies where possible. Studiotech Australia is determined to have customers feel that we provide great value for money and give them peace of mind by never resting when they need our support.

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