- Hybrid way of working – work/life flexibility options
- SCHCADS Award: $36.00 + super + tax-free salary packaging.
- Part-time 21 hours per week (Mondays, Thursdays & Fridays 08:30 am to 4:30 pm
- Not-for-profit salary packaging tax free benefits, increasing your take home pay!
The St Vincent de Paul Society is a leading provider of community support services, whose values it is to shape a more just and compassionate society. t
The Role:
Rewarding and dynamic role answering the vinnies assist line dealing with a range of diverse and sometimes challenging calls. You will be delivering vital intake, and referral services to all incoming & outgoing enquiries across all directorates of the Society. You will be joining a small and supportive team, with great learning and development programs and clear pathways to internal progression.
Your responsibilities:
- Provide quality customer service/emotional support to clients through phone conversation & facilitate the referrals internally and externally to appropriate services.
- Provide information, intake, referral services and actively refer to our internal specialist services across NSW, in accordance with relevant guidelines.
- Provide interactions that are culturally appropriate & consistent with trauma-informed care practices.
- Maintain and update information in the Society’s databases including all administrative tasks associated with assessment and referral.
- Ensure all caller interactions are delivered in a client-focused, socially inclusive, non-judgemental manner.
To be successful, you will need:
- Minimum Certificate III in Community Services or other related discipline, or relevant experiences in Community Services, Disability, Aged Care, Drug & Alcohol, Welfare.
- Demonstrated experience in assisting people in crisis and the ability to use sound judgement and/or own lived experiences.
- Good computer skills & demonstrated ability to relate positively and confidently with a wide range of people over the phone.
- Ability to work calmly under pressure and show emotional intelligence with your responses/reactions.
- Demonstrated ability to work as part of a team and to work independently and unsupervised.
- Good written & oral communication skills.
If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them. Submit your application with a resume.
If you have questions about this role, or require an easy read Position Description, please email Lissa Votano on lissa.votano@vinnies.org.au quoting: Position VIN3141