2022 Guest Service Agent- TAFE students preferred null

What we are looking for:

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Operate telephone effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transferring all calls to relevant departments responding to requests quickly and efficiently.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Complete the daily shift checklist, referring any items that require follow up to the Front Office Supervisor or Duty Manager.
• Transfer all details on the registration card to the guest reservation in Fidelio accurately and efficiently, ensuring that future stays are updated with relevant needs and requests.
• Read the daily logbook and memo folder. Read the information boards for new information.