At all times you must be a genuine "HEARTIST", representing and delivering the Sofitel Brand, Accor Values and Luxury Service Standards.
Ensure guests, ambassadors and external guests are treated in a professional, courteous manner
Take every opportunity to be a " salesperson " by active selling special promotions and facilities available within the hotel
Ensure all guests feel welcome and valued
Lead by example when required. Show efficiency in constancy striving to provide Total Customer Satisfaction
Refer to the Sofitel standards and ensure compliance in every way.
Provide correct and accurate information in response to any enquires. While not expected to answer every conceivable question, will always offer to find out. No assumptions were ever made in response to an enquiry.
To be responsible for the Concierge desk and provide all services to guests in the absence of the Head Concierge.
Adhere to a strict code of ethics and the ability to maintain confidentiality at all times
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Online course
Degree or Certificate
Minimum Level of Study
Non-Award or higher
Study Field
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
F
Food & Hospitality
Personal Services
H
Anthropology & Geography
Archaeology & History
Classics
Criminology
Development, Migration & Gender
Humanities (all other)
T
Curriculum Studies
Early Childhood Education
General Education Studies
Primary Teaching
Secondary Teaching
Special Education
Work rights
The opportunity is available to applicants in any of the following categories.