Paralegal - Class Actions null

About Slater and Gordon Lawyers

Slater + Gordon Lawyers, a prominent personal injury and class actions law firm, distinguishes itself with a team united by a collective passion for client well-being, embodying a philosophy of people caring for people. As a leading consumer law firm in Australia, they employ over 800 professionals across 40 locations, dedicated to realizing their mission of providing accessible world-class legal services. They specialize in offering a comprehensive array of legal and complementary services across diverse practice areas.

To learn more about the company, watch this video.

Your role

Slater and Gordon Lawyers have an exciting opportunity for student client support team members to join the Class Actions practice group in Melbourne or Sydney CBD, working within their growing Client Engagement Team. These positions will be on a casual basis and will require a minimum commitment of three days a week. There will be an opportunity to work additional days at peak periods, including weekends.

The Class Actions team run claims on behalf of large groups of people, facing similar issues who ordinarily may be unable to access legal services on their own. Class actions run by the practice are diverse in nature and include shareholders, trusts, human rights, medical devices and bushfire claims. 

These particular student client support roles are working on a dedicated project to administer the settlement of three Consumer Credit Card Insurance class actions settled by Slater and Gordon against major Australian banks on behalf of over 1 million everyday Australians who are eligible to participate as group members. 

You will work as a member of a dedicated team of student client support team members to respond to group member enquiries in relation to the settlement administration.  You will receive comprehensive training on how to respond to group member enquiries and are not required to be studying a legal qualification to apply for these roles.

Your duties will include: 

•  Working in a team of dedicated student Paralegals reporting to a team lead
•  Responding to group member enquiries by phone and email
•  Record keeping and general administration
•  Collating statistics for reporting purposes.

Training & development

The company provides study assistance, offering financial aid and study leave for both work-related and personal learning endeavours, emphasizing ongoing skill development beyond university education. Additionally, employees have access to the Employee Assistance Program (EAP), a free and confidential counselling service designed to provide support and assistance during stressful times, with dedicated support available for leaders through the Thrive program.

Benefits

Slater and Gordon Lawyers prioritize its employees' well-being by offering a range of benefits to support a healthy work-life balance, including shut-down leave during the festive season and cultural leave to observe personal occasions. Additionally, comprehensive parental leave, blood donor's leave, and long service leave are provided, ensuring employees feel supported in various life situations. Furthermore, benefits to improve health, wellness, and productivity, such as study assistance, access to an Employee Assistance Program (EAP), and health insurance discounts, demonstrate the company's commitment to its employees' holistic well-being.

Work-life balance

Slater and Gordon Lawyers offer various types of leave to accommodate diverse needs, including shut-down leave during the Christmas and New Year period, providing employees with five days of paid leave. Additionally, cultural leave allows employees to observe religious and cultural occasions of their choice, with two paid days per year, and flexibility for those who prefer to work on Christian holidays in exchange for days that align with their beliefs.

Company culture

Unified by a shared commitment to making a positive impact on clients' futures, the team at Slater and Gordon is known for delivering accessible world-class legal services. Diligently working to simplify the legal process for clients from diverse backgrounds, the firm upholds core values that include doing things right, collaborating effectively, and taking the lead in its approach to work and culture. These values guide their interactions and define their work ethic, emphasizing excellence, teamwork, and leadership.

About you

You will be currently studying in the second year or above toward a bachelor’s degree, or a graduate or post-graduate qualification (any discipline).  You will be experienced in customer service or administration roles and interested in working on a project to deliver class action settlement funds to hundreds of thousands of everyday Australian consumers.  A resume and academic transcript are required to be submitted as part of the selection profile for these roles.

The following attributes and skills will assist in your success in the role:

• Current university student – studying second year or above toward an undergraduate degree, or toward a graduate or postgraduate qualification (any discipline)
• Strong academic performance
• Excellent communication skills- written and verbal
• Call centre experience
•  Customer service experience in any retail industry
•  Strong skills in using the Microsoft Office suite
•  Clerical or administrative experience
•  Demonstrated time-management, organisational skills and the ability to multi-task
•  Ability to work autonomously as well as in a team environment
•  Good judgment to resolve enquiries efficiently or escalate to the team lead as required

Source

The following sources were used in researching this page:

• slatergordon.com.au/the-firm
• slatergordon.com.au/careers
• slatergordon.com.au/careers/benefits-for-employees