As a Corporate Travel Consultant in our Operations team, your purpose will be to deliver on one of our core values; "Exceed to Service". As you grow in the role, you will have the autonomy to organise and action your own daily workload with all the required training and support you need.
Key Responsibilities
- Process client requests accurately and in accordance with the system and national procedures
- Offer professional advice and suggestions to ensure customer's expectations are not only met but exceeded
- Make all reservations in accordance with the client company travel policy, ensuring guidelines are met
- Utilise the full capabilities offered by:
- Offer pro-active and relevant airfares and itineraries whilst ensuring the travel
- arranger/traveller is made aware of special airfares where applicable
- Ensure tickets, itineraries and documentation are issued correctly and delivered to the customer on time
- Process refunds and/or invoices in a timely manner
- Enter custom fields in air costings for effective/accurate client reporting
Qualifications
Skills and Experience
- You must have previous consulting experience in Domestic & International travel (Past experience in Corporate Travel will be preferred)
- Knowledge of both Tramada and Sabre systems will be an advantage
- Ability to communicate in a professional manner both written and spoken
- Commitment to exceptional customer service
- Strong organisation and time management skills
- Enthusiastic team player willing to provide support & training when required
We have our alternative working arrangements on offer, full time in the office, blended working - 3 days in the office and 2 days from home or full-time WFM for the right candidate.
Training days must be in the office.