2022 Technical Support Engineer - TAFE Students preferred null

Your role will be to receive, acknowledge, diagnose and solve client problems, whilst maintaining a pleasant and friendly approach. You'll be given fantastic opportunities for learning as well as an opportunity to work in a fantastic office with all the perks. 

What you'll do:

• Become the face of RecordPoint for our customers contacting us via the support desk
• Working within our global support team, you will be responsible for supporting and operating RecordPoint's cloud-based federated data management platform "as a service" applications to customers around the globe
• Provide support for our customers using RecordPoint for SharePoint - our SharePoint Add-On Application
• Own support tickets our customers have raised and use your amazing analytical problem-solving skills to solve technical issues or liaise with our developers to get to the bottom of the problem
• Communicate with our customers keeping them updated with the status of their issue or query and providing a great experience through to the resolution of the ticket
• Instill a customer-first culture within RecordPoint
• Document and share knowledge with the team on problems to continually improve our processes
• Provide feedback to the product team on customer requests (bugs and enhancements)  

What you'll get:

• A competitive salary in a fast-growing start-up environment
• Flexible work-life balance
• Opportunities to grow and develop

What you'll need:

• A track record of outstanding customer service
• Experience in working with or supporting production web applications
• Experience with SharePoint administration
• Knowledge of networking, web applications, APIs
• Experience running automation scripts such PowerShell, python, NodeJS
• Experience with Microsoft Azure, Office365, Enterprise file sync and share applications (Google Drive, Box, Dropbox etc.)
• Knowledge of best practices and IT operations in an always-up, always-available service
• 2+ years of support desk experience
• Diploma or certificate in Networking, Information Systems or IT

Know more:

By checking us out on all the usual platforms, and especially our About Us. Please visit our website.

How to apply:

RecordPoint is an equal opportunities employer. We offer a fast-paced, dedicated and enjoyable environment, working with some of the best people in the industry.