2022 Guest Service Officer - Communications - TAFE Students preferred null

About Park Hyatt Sydney

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

We are currently recruiting one full time and one part-time Guest Service Officer.

About the role

• Responsible for facilitating efficient communications for both guests and employees both within the hotel and for external communications.
• Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
• Handles personal wake-up calls as requested with accuracy, whether they be automatically programmed or personal wake-up calls.
• Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.
• Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously.
• To log all requests and to ensure that the required follow up actions occurs within 15 minutes

Qualifications

• Good Telephone and communication skills
• Good Computer Skills particularly in the use of MS Office. 
• Good organisational skills
• Able to work well under pressure
• Fluent in English
• 6 months experience in a hotel of comparable standards is desired