2021 Ward Administration Officer - TAFE Students preferred null

The Patient Services and Information Unit is seeking a self-motivated individual with frontline clerical and administrative experience, whilst having a focus on customer service.

A Ward Administration Officer is needed for a busy front desk working alongside our team of doctors, nurses and administration staff in a friendly and supportive environment. The position requires attention to detail and excellent customer service skills to patients, their families, staff and others. A flexible attitude to work, a great disposition and an ability to cope with change are required.

If you are a dynamic, energetic person looking for a challenging, satisfying job working within a busy hospital environment in a multidisciplinary team, this is the position for you.

Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 3
Remuneration: $1,168.73 - $1,207.20 per week
Hours Per Week: 38
Requisition ID: REQ270893

Employment of Aboriginal or Torres Strait Islander person will be given preference

Where you'll be working: Royal North Shore Hospital (RNSH), St Leonards.

At the RNSHS our people are important. Talented and highly trained physicians, nurses, allied health clinicians, administration and support personnel comprise our staff. We are committed to serving the health care needs of the local and broader community and deliver this care with dignity, respect, and attention to excellent patient care.

What you'll be doing:

The successful incumbent will be responsible for the prioritising and planning of the workload and would be expected to have excellent customer service skills, general office skills including good keyboard and communication skills. Essentially the position will receive daily work requests from the Nursing Unit Manager and will provide support to the team. The position has a professional and performance link to the Patient Services and Information Unit for specific clerical matters, training and development. The incumbent is responsible for carrying out clerical/administrative processes for the assigned ward. This includes providing an information service to patients and the general public on matters relating to patient movement and admissions.

All NSW Health workers are required to have received at least one dose of a COVID-19 vaccine by 30 September 2021 and two doses by 30 November 2021 or have an approved medical contraindication certificate. You will be required to provide a record of your COVID-19 vaccination status if successful.

Candidates will need to meet the following criteria:

• Consistently demonstrates behaviours that reinforce the CORE Values of our organisation; Collaboration, Openness, Respect and Empowerment. Demonstrates these behaviours with all stakeholders; colleagues, direct reports, as well as our patients and consumers, and those that care for them.
• Demonstrated recent administration and clerical experience and understanding of medical terminology.
• Proven written, face to face and telephone communication skills.
• Demonstrated computer skills and accurate data entry experience.
• Demonstrated ability to promote, achieve and deliver excellent customers.
• Demonstrated ability to work as part of a multidisciplinary team.
• Demonstrated experience in organising and prioritising a busy workload.
• Demonstrated ability to work with minimal supervision in a challenging environment.

Need more information?

1. Click here for the Position Description
2. Find out more about applying for this position

For role-related queries or questions contact Sharon Williams on Sharon.Williams2@health.nsw.gov.au or 02 9463 1167

Applications Close: 23 November 2021