ICT Support Officer - TAFE Students Preferred null

Position Description

This is an excellent opportunity for a highly driven candidate with customer service experience and either possessing prior IT experience or having recently completed or currently completing a Cert 4 or Diploma in Information Technology.

To be successful in this role, you must be technically competent, able to communicate clearly to users with varying levels of knowledge of ICT, and maintain a high level of courtesy, efficiency, service, and support at all times.

Key duties:

• First point of contact for ICT support. Actively encourage the use of the helpdesk by employees.
• Effective prioritizing and management of ICT issues through to conclusion.
• Routing and escalating ICT issues according to ICT procedures and guidelines.
• Performing user systems administration in Active Directory and Exchange.
• Desktop support tasks (software & hardware).
• Network performance monitoring and assistance with review and resolution.
• Maintain data backup and redundancy controls.
• Thorough documentation (revision and creation) of ICT operating environments and networks.

The successful applicant must possess:

• Solid grasp of fundamental hardware and networking concepts.
• Exceptional communication skills, both written and verbal.
• Experience with Microsoft Office Suite.
• Outstanding technical troubleshooting skills.
• Enthusiastic and energetic.
• Keen to learn and keen to share knowledge gained.
• Exceptional work ethic including attention to detail, and time-management skills.
• Current driver's license.
• Capable to drive to their sites and stay overnight as required.
• Due to the permanent nature of this role, you must have valid authorization to work in Australia.