Collections Officer null

About Nissan

Nissan is a global car manufacturer that sells a full line of vehicles under the Nissan and INFINITI brands. Nissan’s global headquarters in Yokohama, Japan, manages operations in four regions: Japan-ASEAN, China, Americas, and AMIEO (Africa, Middle East, India, Europe & Oceania).

Your role

Nissan has a fantastic opportunity to join a high-performing team in their Collections Department.

The Collections Centre is based on different stages of delinquency and the need to contact their customers by phone, email, letter, and SMS.

This full-time role is in the early-stage collections team where accounts are worked as a portfolio ensuring that the best solution is given for the customer. Collections actions must remain customer-centric and with a positive brand.

Also, part of this role is the management of the accounts that have been issued to external mercantile agents and the relationship between them and Nissan, ensuring that there is still a positive brand image in the later stages of collections.

On any one day, you can expect to:

• Drive first-call resolution and offer customers the best solution that meets their financial obligations
• Adhere to the Collections Debt and NCCP consumer guidelines.
• Supporting the department delinquency by contributing individually to the business target.
• Ability to work on more complex collection accounts and propose solutions
• Seek approvals when required for further collections actions/costs

Training & development

Most locations provide exciting Targeted Leadership Training programs that cover those subtle, yet critical skills, which truly effective leaders possess. Nissan partners with some of the field's leading experts and many of the most prestigious universities to facilitate workshops and training seminars to enhance your career progression. Some topics include Leadership Essentials, Building Trust, Change Leadership, Business Acumen, and many others. Read more.

Benefits

They prioritize the well-being of their employees above all else because everyone should enjoy coming to work. Whether you're on the design team or work in HR, they want to make sure that you're able to use your time and resources most efficiently, without losing sight of the things that matter.

1. Pharmacy benefits
2. Dental and Vision Coverage
3. Life insurance and disability coverage
4. Limited Purpose Flexible Spending Account
5. Read more.

Career progression

Nissan provides unique Special Accelerated Development programs for high-performing employees. These special opportunities are multi-day, intensive workshops, which provide the opportunity to stretch and grow their own leadership skills in preparation for a future leadership role. Many of these intensive workshops provide follow-up development opportunities including assessment, feedback, coaching, and mentoring opportunities. Read more.

Work life balance

They have a range of benefits and programs across their global network that promote a healthy work-life balance and help employees pursue professional goals and personal passions. Just like customers can customize their vehicles, their employees can customize their work arrangements from health insurance coverage, and on-site childcare to "family support leave," telecommuting, and other flexible work arrangements. Read more.

Culture & vibe

At Nissan, their core message is "The power comes from the inside." This means that their professional power comes from the personal strength, creativity, and dedication of every one of their employees, regardless of their functional area or expertise. Together, with their shared passion for designing, manufacturing, and selling high-performance, fun-to-drive vehicles, they make innovations happen. Read more.

About you

Role requirements:

• Customer-focused with superior communication skills and the ability to learn & adapt to new systems
• Knowledge of debt collections in financial services, utilities, or services.
• Passionate about high performance and exceeding business expectations.
• Ability to deal with complex collections accounts and external mercantile agents
• Ideally, you can work 8:30 am - 5:00 pm, however, this is flexible and can be negotiated

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly with Nissan.

Applicants will be required to provide evidence of their eligibility to work in Australia and be required to undertake police and basic credit checks as a condition of employment.