2023 Customer Service Professional null

Our Organisation

Newcastle Permanent Building Society is one of Australia’s largest customer-owned banking organisations. We are more than 119 years young, employ almost 950 people and have more than 330,000 customers. We help Australians save and purchase homes by offering an incredible customer experience and providing some of the most competitive products and rates available. 

Our Opportunity

First and foremost, as a customer service professional, you are the face of our organisation and will engage with our customers daily. Every day is different! You will undertake extensive training to ensure you can successfully manage any type of customer query. 

Our Ideal Candidate

You are looking for a Part-time opportunity. Based in our Orange Branch working:

• Every second Wednesday 8.45 am – 5.15 pm, Thursday and Friday 8.45 am – 5.15 pm.

You will be responsible for end-to-end daily banking operations and will be involved in cash handling. You have current or recent experience in a customer-facing services or retail position. 

You will be engaging with customers daily and handling general customer enquiries. You are an engaging person who can positively interact with customers, thrives off building personal relationships and can successfully identify and match products and services to customer needs. 

You will be the face of the organisation and the first point of contact for our customers. You approach each day with a positive attitude and allow this to permeate across the entire branch. You tackle any issue thrown your way and respond well within a changing environment.

You will have incredible career development opportunities throughout your role at NPBS. You are quick, eager to learn, and never shy away from a challenge. You pride yourself on your position and impact within a team environment and encourage those around you to do and be their best. 

Our Offer to You

Along with a competitive salary and the opportunity to further your career, you’ll have access to our training and development program, focusing on your health and well-being through discounted gym membership and private health insurance.

Newcastle Permanent also supports the local community by providing two paid volunteer days per year and the ability to attend a wide variety of community events.

Next steps

At Newcastle Permanent, we live to our purpose: trusted banking that’s here for you, here for good and we are committed to our vision of becoming Australia’s favourite banking experience. 

If this sounds like the type of organisation you would like to work for, we invite you to apply!

*Performance ratings will be reviewed for all internal applicants