Operation & Customer Service Specialist - TAFE Students Preferred null

At MyLoans Services, we specialize in offering high-quality loan services tailored to our clients' needs. We are looking for a dynamic Operation & Customer Service Specialist to assist in managing various operational tasks, support brokers, coordinate with the marketing team, and provide excellent customer service.

We are seeking someone who is highly professional, results-oriented, and organized, with a strong sense of responsibility. You will be accountable for your work and ensure that all tasks are completed with care and precision, contributing to the overall success of the team.

Responsibilities:

• Support Brokers: Work closely with our loan brokers to ensure smooth processing of loan applications and related documentation.
• Customer Service: Provide exceptional customer support, handling inquiries and resolving client issues promptly and effectively.
• Accountability: Take ownership of your responsibilities and ensure that each task is handled with thorough attention to detail and a strong commitment to quality.
• Assist Marketing Team: Collaborate with the marketing team to implement campaigns and initiatives that align with our business goals.
• Operations Management: Help coordinate and manage daily operations to ensure seamless workflow across various departments.
• Process Improvement: Identify and suggest improvements in operational procedures to enhance efficiency and customer satisfaction.

Requirements:

Educational Background: A degree in Finance, Management, Economics, or a related field is preferred, but other backgrounds are welcome.

Experience: Prior experience in finance or management is a plus.

Skills:

Language: Fluent in English, both spoken and written, with an IELTS score of at least 6.

• Strong organizational skills with the ability to manage multiple tasks.
• Excellent communication and customer service abilities.
• A high level of responsibility and accountability, ensuring that all duties are completed with professionalism and attention to detail.
• Results-driven, with a focus on achieving targets and improving processes.
• Ability to work independently and collaboratively in a fast-paced environment.

What We Offer:

• Competitive Salary and Benefits: A comprehensive package that rewards your contributions.
• Professional Growth: Opportunities for learning and career development in a growing company.
• Collaborative Environment: Work alongside a team of professionals in the financial services industry.