Macquarie Technology Group
Associate Service Delivery Manager (Start ASAP)
Sydney
Opportunity expired
Opportunity details
- Graduate Job or Program
- AUD 55,000 - 70,000 / Year
- 5 days of additional leave and 10k Bonus per annum. Pay bumps every 6 months when you complete certifications.
- 1-3 vacancies
- Apply by 5 Apr 2024
- Start date ASAP
About Us
We were named #2 by Great Place to Work in Australia 2023! Check it here https://greatplacetowork.com.au/australia-best-workplaces-2023-small-companies/
Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and operated, with an industry-leading customer service model, we’re trusted by our customers to provide the services that enable their business success.
We have made it our challenge to make our people feel good and love the work they do. Because of this, our people are energised and motivated in their work.
The Development Opportunity
Are you a recent graduate eager to kickstart your career in tech? Macquarie Cloud Services is offering a unique development opportunity for fresh graduates who aspire to build career in project management in the cloud space. We are dedicated to investing in the growth and training of our people, providing certifications in IT and Project Management.
What you'll be doing
As an Associate Service Delivery Manager, you will be at the forefront of providing dedicated relationship management to our valued customers. This is a unique role where you will be trained in project management, including certifications like Agile, Prince 2, ITIL and Azure. Your primary responsibilities will include:
- Managing a select portfolio of customers, guiding them through sign-up processes
- Developing and managing strategic operational relationships with customers
- Supporting customers with operational requirements and queries, fostering retention and growth
- Serving as a point of escalation for operational issues within the defined portfolio
- Assist in finding operational efficiencies to stimulate growth and encourage retention
- Assisting customers by providing training on management tools and highlighting their benefits
- Managing end to end projects assigned for each customer
Your Ideal Qualifications:
- Bachelor's degree in business or any technology related field or equivalent to Business Information Systems
- Enthusiastic about a career in the IT industry as a project manager
- Willingness to pursue certifications such as ITIL, Agile, Prince II
- Willingness to learn project management in a cloud based environment
- Customer Success focused and highly organized
- Excellent written and verbal communication skills
Why us?
We're Australia's #2 Great Place to Work in 2023.
We're the #1 Managed Services Cloud business in Australia.
You will be joining a company that has the highest Net Promoter Score on the ASX, the World's best customer experience & crowned in 2020 at the World Communications Awards.
You’ll get to make an impact: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
We Invest in you: Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.
If this excites you, apply now , we'd love to hear from you!
Hiring criteria
- No experience required
- Australian Citizen +more
- Business & Management +more
- Associate Degree or higher
Reviews
My day-to-day involves a variety of tasks, including, managing tickets and calls, working in the data halls as on-site personnel at the request of our customers, and performing any changes requested by our customers to their systems from my desk when needed.
My role as a Tier 1 HMC engineer is to ensure that our customers with Macquarie Cloud Services are satisfied with their product and our service. This means when we are sending emails, calls and handling issues the customer is having we will always show empathy and take the upmost care in our work with the customer to find a resolution they are satisfied with.
Currently as a HMC Engineer I do a lot of networking works such as managing firewalls, VPNs, customer VMs. The tasks are mainly: On phone queues (inbound and outbound), email queues, actioning orders, actioning tickets, managing surveys and managing alerts.
About the employer
Macquarie Technology Group
4.8
100 - 500 employees
Technology
Macquarie Technology Group is for tech enthusiasts, problem solving addicts, and customer centric individuals. If this sounds like you, we welcome you
Pros and cons of working at Macquarie Technology Group
Pros
Great culture. Structured onboarding. Lots of formal and informal training. You can learn from senior engineers as they will mentor you. Flexible shifts. Opportunity to work around your uni timetable. Lots of team and company wide events.
The company's commitment to employee development shines through its comprehensive training programs. Offering a wide array of learning opportunities, these training initiatives empower employees to continually upgrade their skills, stay current with industry trends, and excel in their roles, ultimately contributing to both personal and organisational growth. The company's commitment to defining clear and achievable paths for career growth sets it apart. Employees are provided with well-structured advancement opportunities, giving them a roadmap to develop their skills, take on higher responsibilities, and reach their professional goals.
There is well defined career progression after the graduate program. The company also offers a lot training and onboarding. As I am still at university in my final year, the company has provided me with flexible work options. I can pick my days and working hours.
All coworkers are extremely friendly, they are always welcoming and offer to help when it is needed. There are lots of future pathways offered to you when you begin.
The best thing about MCS is the new tech you get to utilise and play with in everyday activities. The management is great and everyone is very supportive!
Cons
It's quite fast paced. Lots to learn in a short time but if you can manage your time, you'd be able adapt quickly.
Too much to learn. There are things that you will learn that are not covered in your uni curriculum.
The HMC team is shift work so the shift hours may not suit all lifestyles. Management is accommodating to your needs in this regards.
There is no work from home option
You need a lot of knowledge in networking to make an impact, but that isn't an issue if you know the basics