Village Support Officer - TAFE Students Preferred null

Position Description

The Business

We are one of the largest owners, operators, and developers of retirement living communities in Australia, with a current portfolio of 75+ villages and over 17,000 residents calling their villages home. 

Their residents are independent retirees who have sought the company and safety of living in a community of like-minded individuals with services provided that give them and their families the reassurance that they will be cared for if the need arises.

The Role

• Set on acres of beautifully maintained grounds, Dee Why Gardens is a contemporary retirement village that offers picturesque surroundings, quality facilities, and a vibrant and supportive village environment, based on the stunning northern beaches.

• They have a genuinely rewarding opportunity to provide comfort and help for the residents when they need it most, for a Village Support Officer to join their team on a casual basis.

Duties will include

• Responding to resident enquiries, overseeing their community facilities, conducting welfare checks on residents and referring them to their care consultant, assisting with their colourful village events, responding to call-outs, undertaking first aid, and initiating emergency services where required.

• Shifts will be a mixture of daytime shifts and afternoon sleepover shifts.

• Additional assistance will be required for leave coverage.

About You

• The successful candidate will be enthusiastic, committed, dependable, and dedicated to providing exceptional customer service.

• A professional and positive approach is required at all times to ensure that all residents’ needs are met.

• A background in either hospitality or aged care would be advantageous, as well as having the following:

  • A current Level 2 First Aid Certificate (or be willing to obtain one)

  • The ability to make critical decisions and remain calm under pressure.

  • Be motivated and able to take initiative

  • Basic computer skills

Benefits

• Working with a collaborative and fun team

• Training Provided

• Career development and growth opportunities

• Health & Wellbeing Program

• Access to company discounts & benefits

• Meal included

Please note:

• The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of April-October.

• For selected roles that are more physical in nature, pre-employment medical assessments may also be required prior to any employment offers being made.