2022 Admin Internship - TAFE Students Preferred null

Hours: Minimum 15 hours or set at 23 hours per week, which could fluctuate in busy times (School Holidays) to 38 hours. Applicants must be available weekends/public holidays and school holidays however will not be required to work them all. This position would be very suitable for a UNI or TAFE student with a professional demeanour requiring extra holiday work and industry practice in graphic design, photography, tourism, advertising, international relations, administration or the likes.
Irukandji’s incredible ‘A Team’ are seeking bubbly, friendly candidates who thrive in a fast-paced environment, with a can-do attitude, extensive computer skills, impeccable customer service & who can manage quickly changing priorities with efficiency. The successful applicant will interact positively & objectively with aquarium visitors, co-workers & volunteers complimenting Irukandji & their mission.

Responsibilities & Duties

The successful applicant should be proficient in most or experts in some of the following areas:

• Impeccable customer service skills, a great understanding of the Irukandji products whilst simultaneously navigating live booking systems across an array of devices, answering phone enquiries, entering & managing reservations with an enthusiastic and friendly demeanour.
• Providing an exceptional reception & customer service
• Using positive and professional interpersonal skills to create meaningful connections
• A warm professional approach forming great relationships with visitors, inbound tour operators, liaisons with local business, inductions of work experience students, management of large groups, overseeing staff & volunteers. Students in Business, tourism & international relations would benefit from this position.
• Joining the ‘A Team’ in the efficient operations of ticketing, reception, group entrance, products, activity timing & more. Natural attention to detail, without missing a beat or any small tasks as they arise. Keeping on top of administration duties, managing, ordering, receiving, stocktaking retail & café stock, cleaning duties & cash handling.
• Artistic or creative passion paired with the ability to utilise creative apps or programs such as Photo Shop, iMovie, Canva and Word Swag. Experience with online marketing, website maintenance, basic design work, Social media & bulk email software is a plus, (WordPress in particular). Students in graphic design or photography could benefit from this position whilst completing studies.
• A natural artistic or creative flair enhances Irukandji’s presence during in-house marketing
• Using retail or professional experience to multi-task at pace, whilst taking pride in work.
• Will notably reduce the administration load using organisational & problem-solving skills to continue to shape Irukandji into the future. Manage daily operations of updating products, maintain Irukandji’s online presence across an array of 3rd party websites such as Get Your Guide, Red Balloon, Visit NSW etc. Adaptability and ease in learning new online programs if not prior experience with some of the following: Vend, Rezdy, WordPress, SharePoint, Xero, Google Business, Microsoft Office, Apple iPads, Apple Mac computers, iPhoto’s, Impact Data & Deputy. Students in IT, web design or administration could benefit from this position.
•  Extensive computer, software, internet or IT expertise

Work Experience, Qualifications & Relevant Skills

Essential

• Experience in administration, reception, reservations hospitality or equivalent
• Working with children’s certificate
• Experience in remittance & maintaining records
• Proficiency with computer data entry, software, IT, or Apple computer skills
• World Class customer care, with a friendly & bubbly demeanour
• Experience in cash handling
• Commitment to Irukandji’s core values

Desirable

• Knowledge of majority computer programs listed above.
• Knowledge of the zoo/aquarium industry
• Experience in supporting senior management or in a supervisory/management role.
• Website design, graphic design, photography experience
• Bookkeeping experience.
• 1st Aid Certificate

Immediate start to begin training before the next NSW School Holidays.