2022 Support Engineer - TAFE Students Preferred null

About Us

The Globus family of brands (Gfob) started over 90 years ago with a rowboat in Switzerland, transporting visitors across Lake Lugano. Now as one of the world’s leading travel companies, Gfob prides itself in providing luxurious and unparalleled holiday experiences to travelers searching for deeper connections and enriching experiences. Fully escorted tours, independent city stays, and deluxe river cruising, we cater to all travelers and styles.

Your New Role

Based in our Sydney head office, the Support Engineer is the first point of contact for all IT and communication issues. By providing Level 1 technical assistance and support to on-site, off-site, and New Zealand employees, this role is vital to ensuring Gfob delivers impeccable customer service.

• Provide technical assistance and support to staff across Australia and in New Zealand
• Set up new users and run IT onboarding sessions for new starters
• Maintain internal systems and troubleshoot issues as they arise
• Receive, log, and prioritise support requests via ServiceDesk
• Take remedial action in response to changes, errors, and incidents

What are we offering?

• Competitive salary and access to discounted travel on our products
• Access to other employee discounts - movie tickets, consumer goods etc.
• Collaborative, fun-loving culture with regular in-house social events – get your banter on
• Hybrid work model with a centrally located office featuring end-of-trip facilities (Sydney-based, 3 days in the office, 2 days at home)
• Full training and mentoring by a supportive team

What are we looking for?

• Minimum 1-Year experience technical helpdesk support experience preferred 
• Experience with Office 365, Remote Desktop Support, Windows
• Customer service focused with strong verbal and written communication skills
• Great time management skills and detail-oriented
• Ability to work autonomously and collaboratively
• Self-motivated, goal-oriented, and able to demonstrate initiative

We are hiring immediately for this position, so apply today!