IMT Service Desk Graduate null

About Georges River Council

Georges River Council is a leading, people-focused organisation with approximately 600 staff members. Their people are working to make the Georges River area an accessible, green, diverse and innovative community and economy. They are dedicated to providing vibrant public places, sustaining and developing a thriving creative culture, helping protect the natural environment, and making the suburbs more liveable.

Your role

The IMT Service Desk graduate will support the Information Management Technology team to deliver activities of the Council through the provision of Technology support across the Council in a proactive and customer-focused manner. This is a temporary, full-time position with 35 hours per week.

This role will gain experience in the efficient and accurate resolution of incidents raised in the helpdesk within agreed time frames and service levels while attending to service desk enquiries with a strong customer-focused approach. You will also assist with the installation, support, and maintenance of IMT applications, hardware and infrastructure in line with the ITIL service management framework.

Training & development

Georges River Council offers the LEAP Learning Program, focusing on experiential, social, and formal learning to enhance employee skills and support the council's goals. LEAP includes four streams—Corporate, Professional, Leadership, and Personal—and is regularly updated to meet changing development needs. Additionally, the River Run program provides an annual networking and learning opportunity for employees to reinforce shared goals, values, and commitments, enhancing their ability to meet community needs effectively.

Compensation & benefits

The graduate role is given a salary ranging from AUD 58,048.15 to AUD 67,255.96 per annum plus 11% superannuation. Aside from this, you will also be given the following benefits:

• Flexible working arrangements 
• Fitness Passport Program offering discounted membership for you and your family to selected facilities
• Health and Wellbeing Paid Leave
• Employee Assistance Program
• Salary Packaging Options
• Employee Rewards Program
• Ongoing education and resources

Career progression

Georges River Council offers a Performance Excellence Program (PEP) aimed at facilitating career development and success for its employees. Through PEP, employees collaborate with their leaders to set expectations, work plans, and development goals, with regular check-ins to review progress and celebrate achievements. The program also provides opportunities for salary increases based on performance and encourages staff to engage in acting roles and secondments to enhance leadership skills and prepare for future career progression within the council.

Work-life balance

They prioritize work-life balance through its FLEX-FIT initiative, offering flexible work options such as Flex-Fit or RDO schemes and working-from-home opportunities. Additionally, the BENE-FIT 360 program promotes holistic well-being, including mental health awareness through the M-FIT pillar and wellness initiatives like counselling services, flu vaccinations, and fitness programs, fostering a culture of belonging and support among employees.

Company culture

Georges River Council fosters a culture rooted in its vision, mission, and values, aiming to create a progressive and vibrant community. Through extensive community engagement, the council has developed a strategic plan focused on delivering outstanding results while upholding values of unity, professionalism, honesty, and accountability. Employees are encouraged to collaborate, act with integrity, and take ownership of their actions, fostering a cohesive and responsible working environment.

To know more, watch this video:

About you

Successful candidates will have:

• Enrolled in a Degree in Information Technology (or related field) or recently completed a Degree in Information Technology (or related field)
• Ability to deliver high-quality customer service to agreed service levels and standards
• Ability to understand and learn technical terms and processes associated with Information Technology operations
• Demonstrated ability to learn and use electronic business applications
• Demonstrated time management skills
• Flexibility to work as part of a roster to carry out duties on the Help Desk counter, call centre, IT service management (ITSM) system, and administration throughout the day and across the week to meet operational requirements
• Capacity to swiftly acquire new skills and adjust to evolving technology needs, particularly in the context of help desk support 

Source

The following sources were used in researching this page:

• ggeorgesriver.nsw.gov.au/Council/Careers-en/Life-at-Georges-River-Council
• georgesriver.nsw.gov.au/Council/Careers-en/A-Career-with-Us