Patient Services Officer (Medical Receptionist) TAFE Students Preferred null

Your life’s best work!

We have an exciting opportunity for a Medical Receptionist to grow their career within GenesisCare Macquarie University Hospital. This is a full-time, permanent opportunity.

More specifically, you will:

• Work efficiently in a fast-paced administrative role where customer focus remains the top priority.
• Act as the first point of contact for patients and provide excellent customer service both face-to-face and over the phone.
• Adapt to and manage an environment where there is ongoing change and competing priorities.
• Book and confirm patients for appointments and consultations.
• Billing and Receipting at the time of appointment.
• Accurately process relevant paperwork including data entry.
• Ensure the smooth running of the clinic.
• Continuously liaise with the team to ensure efficient processes.
• Manage patient records and file patient notes.

Benefits of joining our team:

• Internal career development opportunities globally
• Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount 
• Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing global organisation
• The opportunity to work for one of the most influential healthcare providers
• Regular Charity days and team lunches
• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and well-being coaching, legal advice & counselling
• Learn and grow with our award-winning development programs
• Free access to thousands of LinkedIn training courses

We're interested in hearing from people who have

• Demonstrated ability to provide excellent patient care and customer service.
• Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work successfully both independently and in a team environment.
• Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued.
• Exceptional phone manner and ability to handle a high volume of patient inquiries.
• High attention to detail and excellent organisational skills.
• Flexible approach to work and able to adapt to a fast-paced environment.

Who we are:

We are 6000+ highly trained healthcare professionals and support staff across Australia, the U.K. and Spain, designing cancer and heart disease treatments to help patients achieve the best possible life outcomes. 

Global care 

Across the world, we have more than 580+ centres to help us bring the right care to our patients. Every year our team sees more than 1.4 million patients globally across our Oncology, Cardiology & Sleep Medicine Centres.

People centricity is at the heart of what we do and we pride ourselves on making our people a priority, whether that be a patient or an employee. We aim to build a culture of ‘care’ that is patient-focused, and performance-driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you’d like to truly make a difference, join us at GenesisCare!

Covid 19 Vaccination Requirement

In line with the Public Health Order, all GenesisCare employees are required to be fully vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence of vaccination and comply with the requirements of the Public Health Order before appointment.