2022 Bakery Sales & Shop Manager - TAFE Students preferred null

The Friendship Bakery

The Friendship Bakery is a Friendship Circle initiative. We are a friendly, non-profit neighbourhood bakery that engages and connects people in the community with and without disabilities. We are based at Mark Moran Vaucluse and our inviting shop offers our clientele a delicious selection of pastries, biscuits, cakes, quiches and other baked goods made with high-quality ingredients.

About the role

We are seeking for a compassionate Shop and Sales Manager who will lead an inclusive team and oversee the smooth running of all the retail operations and customer service. You will work collaboratively with the Bakery Production Lead and Capacity Building Program Manager and play a key role in the skills development program. This is a part-time position.

The responsibilities

• Smooth running of the day-to-day operations
• Provide an excellent face-to-face and online customer experience
• Undertake the cash management duties and bank deposits
• Manage stock and inventory levels, ensure high-quality products and their sell-by-dates
• Maintain a good appearance and hygiene level of the store and visual presentation of the baked goods
• Manage the opening and closing of the shop
• Coordinate and prepare the delivery of online orders
• Manage customer feedback
• Train, coach and motivate team members, create an inclusive and positive working environment
• Ensure sound recruitment and rostering of support people.
• Conduct orientations to all front facing staff, volunteers, and workers
• Manage the volunteer engagement initiatives
• Be the ambassador of Friendship Bakery brand and maintain brand standards
• Attend management meetings, as required

The role requirements

• Qualification in the food, hospitality, retail industry
• Demonstrated experience in food, hospitality, retail industry
• Demonstrated experience in people management, including rostering
• Ability to train, coach and motivate others
• Exceptional customer service skills
• Excellent communication skills, verbally and in writing
• Strong organisational skills
• Ability to work comfortably with technology e.g. POS terminal and MS Office
• Experience with the online shop platform Shopify or other, is a plus!

About you!

If you enjoy working in a busy retail bakery, have good interpersonal skills, appreciate food presentation, and love teamwork, this may be the right role for you. We are looking for someone who is interested in making a difference in people's lives, value youth empowerment, personal growth and innovation!

You will be working with a supportive and friendly team!

Note: You must be willing to undertake the NDIS Workers Orientation and provide a police check.