2022 Telephone Interviewer null

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The opportunity            

We have an exciting opportunity for casual outbound Market Research telephone interviewers! This role requires a high level of customer relations, data entry and written and verbal communications skills. Applicants with attention to detail, ability to keep up-to-date with changes and developments and maintaining a professional attitude in a fast paced environment will be highly considered for the role.

EY Sweeney is a fully integrated part of the EY Consulting business, offering research and strategy planning services to a wide range of businesses across Australia. We are a major player in the market research industry, with a client-centric, outcome-driven approach. Our Consulting division provides recommendations to our clients based on market research data, and the quality of this work has won some of Australia’s largest projects in the market research industry.

 Available shifts are:

• Weekdays | 3:00 pm - 8:30 pm
• Weekends | 9:30 am - 5:00 pm

If successful during the interviewing stage, applicants will be contacted for a paid training and briefing session to be held at our South Melbourne Office. Induction and Training attendance is mandatory to be considered for the role.

Your key responsibilities:

• Handle outbound calls by conducting telephone interviews with respondents.
• Enter the answers from the respondents into the surveys accurately.

Skills and attributes for success

To qualify for the role, you must have:

• Minimum availability of 3 shifts per week
• Eligibility to work in Australia (International students/WHV holders welcome)
• Exceptional Written and Verbal communication skills
• A polite & professional telephone manner, excellent communication skills with respondents, stakeholders, and the greater EY Sweeney team
• Demonstrated fluency in spoken and written English - excellent grammar, punctuation and spelling is required
• Ability to understand and follow correct procedures with minimal errors
• Ability to learn on the job as well as embrace ongoing training and developmen
• A strong interest in the data collection process and adherence to data integrit
• Proven understanding of the standards relating to quality data in market research (accuracy, consistency and integrity)
• Experience in market research will be highly regarded but not essential

What we offer:

• Hourly rate: $28.41 to $31.77 + 10.5% Superannuation
• Paid full training under ISO 20252
• Flexible working arrangements
• The opportunity to work with one of the largest professional firms in the world, which holds an excellent global reputation for company culture through ‘building a better working world’

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging. If you have relevant experience as outlined above and you are interested in learning more about how we support our people to build exceptional careers, then we encourage you to express your interest by applying below.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world 
 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  
 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  
 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.