2022 Casual Customer Service Officer null

The Victorian Fisheries Authority (VFA) is a statutory authority established to facilitate the effective management of Victoria’s fisheries resources in a coordinated and strategic way that ensures their ongoing sustainability. The VFA functions to ensure that the Government, the recreational and commercial fishing sectors, and the Victorian community can share in and obtain the benefits from sustainable fisheries management.

Opportunities:

• Two positions available
• Hourly rate based on salary range: $55,439 – $71,194 (plus 25% casual loading & Super)
• Employment type: Casual

About the opportunity

Based at our newly renovated VFA Head Officer front desk, the Customer Service Officer coordinates and delivers accurate, timely, consistent, and appropriate service to visitors and online queries.

Work with key staff across the Victorian Fisheries Authority, providing administrative support to the VFA Communications & Event teams.

Ideally suited to someone studying or recently graduated, this role gives you entry-level experience in Communications & Events.

About you

You're a highly motivated, creative team player with excellent communication skills.

We value you for your social media skills and your confidence in working with the public, online, on the phone, and face to face.

As the successful applicant you also have skills and/or aptitude for:

Problem-solving Digital & technical literacy Planning & organising Your confident customer service skills might've come from any kind of work or life experience, paid or volunteer.

Think retail, food service, helpdesk, call-centres, events, or any work that requires great customer service.

Study in, or towards a communications, events, or fisheries or agriculture-related qualification would be well regarded, but is not essential.

We want you to thrive and enjoy being in this role. We will support your professional development with opportunities to do work that is meaningful, interesting and varied.

The hours

• Hours will vary between 12–20 hours per week.
• Shifts are from 10 am-2 pm, with flexibility available.
• Occasional weekend shifts may be available to assist at public events.
• Casual loading & penalty rates are applied in accordance with the VPS Enterprise Agreement 2020.
• Essential information is available in the Position Description upon request

How to apply

Include your resume and a brief cover letter

Applications close at 11.59 pm on Tuesday, 27 September 2022

For a confidential discussion regarding this opportunity, please contact Monique Leane, Director, Fisheries Management on 0408 932 815

It is an inherent requirement of this position that the employee is ready, willing and able to perform work outside their ordinary place of residence as and when required.

Please note that this position requires the successful employee to provide evidence of up-to-date vaccination against COVID-19 (currently two doses) or valid exemption status. Failure to comply with this condition of employment will impact your eligibility for employment in this position with VFA.

This role requires high levels of integrity and confidentiality. Applicants will be required to complete a security clearance process, including a national police and fisheries agency records check, a driver history check and a declaration of private interests. Applicants will be assessed in accordance with Victoria Police's prior offence history guidelines.