Graduate Program - Technical Support Engineer null

About Dell Technologies

Dell's mission is to be the most successful computer company in the world in delivering the best customer experience in the markets they serve. In doing so, Dell will meet customer expectations of the Highest quality. 

Your role

At Dell Technologies, world-class service doesn’t end when a customer purchases their innovative products. Their Technical Support team is there for them whenever they need help – by phone or email, online, and on social media. No matter how complex the challenge, they rise to it. They answer questions about the installation, operation, configuration, customization, and use of Dell Technologies PowerEdge Server products. For critical matters, they use their systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, they’ll analyze it, identify the cause, recommend a solution and document the problem.

Join them as a Graduate Engineer on their Technical Support team in Sydney to do the best work of your career and make a profound social impact.

• Learn about the Dell Technologies PowerEdge Server products
• Develop troubleshooting and problem-solving skills in relation to both hardware and software issues
• Undergo hands-on technical training and component installation using Dell Technologies PowerEdge Servers
• Resolve customer-reported issues while working closely with other multi-functional teams
• Provide feedback to Engineering for improving product quality and reliability
• Determine priority levels while negotiating and setting expectations with customers
• Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect
• Drive operational excellence through quality closures and proper escalation of issues

Training & development

As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

Benefits

Dell offers excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

• You will have access to first-class training
• Flexible work environment
• Health allowance

Career progression

Whether you want to go deep into your craft as a subject matter expert, or you want to expand your skillset by moving around and trying something new, Dell is committed to offering candidates unparalleled career growth by:

• One-on-one meetings with mentors and leaders
• Routine check-ins with a long-term career plan.
• Networking opportunities
• Regular 360-degree feedback
• Continuous formal and virtual training
• Mentorship programs
• Internal movement opportunities

At Dell, it’s all about inspiring their people. This is why they continuously allocate resources that shape leaders to get the best from their teams. Their dedicated programs provide high-level knowledge and tools for executives, managers, and professionals.

Work life balance

At Dell Technologies, they believe work is not tied to where you are but to what you do.

Technology makes it possible to work from almost anywhere. Dell Technologies’ Connected Workplace program allows eligible team members to do just that, by choosing the work style that best fulfils their needs on the job and in their personal lives.

Culture & vibe

Dell's team members come from all backgrounds, religions, nationalities, gender orientations, and races. Dell's global business footprint includes operations in 180 countries, manufacturing in 25 locations, 40 distribution and configuration centres, and more than 1,800 service centres worldwide.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. 

About you

Every Dell Technologies team member brings something unique to the table. Here’s what they are looking for in this role:

Essential Requirements:

• Recent graduate (up to 12 months since graduation) OR will be completing your degree prior to the start of the program
• Customer relationship skills
• You are passionate about technology
• Attention to detail, time management, and organisational skills
• First-rate customer focus, phone etiquette, and work ethic
• Ability to work under pressure with calmness and composure
• Strong problem-solving and troubleshooting skills using operational and diagnostic procedures

How to apply

This role is currently closed. If you are interested in this role, simply click "Pre-Register" and Prosple will inform you once this position from Dell Technologies opens again.