2022 Field Technical Engineer - TAFE Students Preferred null

Our business is a leading exclusive importer and distributor of Secure Identification Production Equipment (Physical and Digital Identity), representing a major Global Manufacturer based in the US. We are a rapidly growing business - with a small dynamic team that prides itself on supplying a high-quality product with excellent customer service and delivery in a very competitive market. Please view the video attached for insight into our products and services.

Job Description:

• Graduate Role is based in Dural, Sydney (near Castle Hill) – with continual onsite Field Service work servicing customers in Sydney, Greater Sydney Area, Regional New South Wales and occasional Interstate travel. Overseas training is a possibility.
• Reporting to Senior Field Service Engineer Manager.
• Initial and ongoing formal customer operator and Card Printer maintenance training. This includes coordination training with US-based suppliers and working with a Senior Technical Field Service Engineer. Customer training also includes assessing customer training needs and making recommendations to US-based suppliers regarding the need for additional training.
• Provide on-site setup and installation of all Card Printers, Digital Identity and Software. This includes working with the customer regarding pre-installation requirements as well as assisting the customer in unloading all components for the card print system and positioning it in the customer's facility.
• Provide detailed technical feedback during weekly team meetings with the Senior Technical Field Service Engineer, and after each customer visit, as required.
• The role is a mixture of in-house remote support and onsite service work. We use Zen Desk Ticketing System for customer technical customer queries.
• Be able to learn new skills and new product knowledge as they become available.
• You are the face of our company when you visit customers you must have the ability to effectively communicate, represent and assist our customers in all capacities, patiently and with a friendly attitude.
• Customer satisfaction and positive customer experience is the single most important part of this position.

Job Requirements:

• TAFE qualifications in Electrician and Mechanical Engineering / Diploma in Information Technology or equivalent preferred.
• Interest in the Card Printer ID Industry and Digital Identity with a willingness to learn ALL aspects of Card Printer and Software Technology. Must be a quick learner and must be willing to follow instructions carefully, as required.
• Willingness to travel locally (throughout NSW), interstate and overseas. Must have a current NSW Driver’s License and must be a Permanent Australian Resident with an Australian Passport.
• Customer communication skills and a strong commitment to customer satisfaction are a must! Must be able to demonstrate evidence of this in previous employment.
• Demonstrate ability to independently manage your workload (includes effective management of assets i.e., parts, tools, and company information).
• Demonstrated ability to troubleshoot hardware and software problems, with ongoing guidance from Senior Technical Engineers.
• Demonstrated ability to provide telephone technical support to customers and to effectively communicate (via telephone and email) with Product Service Engineers (Hardware and Applications).
• Working knowledge of Microsoft Windows operating systems and basic networking protocols is preferred. Willingness to quickly learn new Hardware/Software and keep up-to-date with the latest emerging technology.
• Excellent Professional English (written and verbal) and Oral Communication are absolutely essential.
• We are a small team and welcome an honest, hard-working and reliable team member to join our team and be mentored by Senior Technical Engineers.

Salary Package $50-$55k plus super and car allowance. Salary Package to include Laptop and Mobile Phone. All job-related expenses are reimbursed monthly (excluding Motor Vehicle-related expenses).

Applicants must have the right to work in Australia with a high level of proficiency in verbal and written English.

Note: This is not a work-from-home role. Applications from international applicants with no permanent working rights in Australia will be discarded.

Please send through your Resume and a Cover Letter if you feel you have the relevant experience and personal qualities for this job to:

Reuben Bou-Samra (General Manager) at reuben@csid.com.au.