Customer Service Representative, Contact Centre - TAFE Students Preferred null

Summary

The Contact Centre is the first point of contact to provide exceptional service to its members, advisers, employers, and third parties. The center compromises 130 employees who are working towards their vision of being Australia's first choice for retirement and investment savings. There are 4 tiers within this role and throughout your journey in the contact center, you will have the potential to be upskilled through the Tiers as part of your development.

Position Description

Would you like to work in an organization that encourages and supports you to be your best? At CFS, you will be part of an organization committed to providing their customers financial freedom in retirement. It's at the heart of what they do and that's why they are committed to developing a culture of expert and passionate people.

Your team:

The Contact Centre is the first point of contact to provide exceptional service to its members, advisers, employers, and third parties. The center is compromises of 130 employees who are working towards their vision of being Australia’s first choice for retirement and investment savings. There are 4 tiers within this role and throughout your journey in the contact center, you will have the potential to be upskilled through the Tiers as part of your development.

Your responsibilities:

• Responding with exceptional service and empathy to inbound calls from members, advisers, employers, and third parties for superannuation, investments, and pensions.
• Taking complex information and explaining it to their members in a way they can understand.
• Keeping accurate records.
• Navigate through different systems and source information from their knowledge library or website.
• Identifying opportunities where a client may require general advice and refer leads to other teams.
• Identifying and escalating issues for investigation and resolution.
• Ensuring you are living and breathing their values and contributing to their speak-up culture.

Your capability and experience:

• Enjoy working in a fast-paced, results-driven environment.
• Excellent communication and active listening skills.
• Ability to use multiple systems and understand complex information.
• Strong attention to detail.
• Ability to multitask.

What to expect:

At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:

• Additional day for your birthday.
• Access to CFS Employer Super.
• Life Leave - 3 days per annum.
• Access to their Employee assistance program.
• Access to Corporate rates with BUPA Health Insurance.
• Confidential coaching and counseling services supporting life, mind, body, relationships, work, and family to assist you in taking charge of your health and well-being.