2023 Customer Service Specialist - TAFE Students Preferred null

Backed by the latest technology and a state-of-the-art automotive reconditioning facility, Carma makes buying pre-loved cars a seamless, hassle-free experience. From our reconditioning standards, to delivery and customer support, our customers are really at the heart of everything we do.

About the role

We are looking for a passionate and engaging Customer Experience Representative to join our Customer Hub at Carma. As the voice of Carma, you'll be the first contact with our customers, having the chance to ensure a great experience!

Responsibilities

• Engaging with customers over the phone, email, chat and social media to answer any and all queries they may have
• Grow your car product knowledge, we will make sure you keep up with car brands, models and features to help guide customers' buying decisions and match them to their next set of wheels
• Assisting our customers during their process, at the right moment with empathy and understanding
• Anticipate potential customer issues, troubleshoot and offer solutions to ensure fast turnaround times and a fantastic buying experience for every customer
• Be a true team player - take accountability, follow up and close the loop on every interaction.

About You

• Previous customer service experience
• A love of cars... or eager to learn!
• Excellent communication skills- verbal and written
• A second language will be a big plus!
• Tech savvy, and comfortable learning and adapting to new systems
• Ability to multitask and manage changing priorities
• Available full-time, available to work weekends

Working at Carma

• Brand new office space in Alexandria, complete with fresh coffee and games areas for when you need to take a break!
• We live and breathe our values at Carma and encourage you to bring your real self to work!
• Work with an amazing, high-performing and collaborative team that fosters innovation
• Great work-life balance, so you get a chance to switch off… any rare overtime hours are paid!

At Carma, we are committed to enhancing our amazing culture, and ensure every Carma employee can bring their best self to work! We embrace diversity and inclusion, are committed to safe work practices and make sure that we have support for all people to grow and develop with us. When you apply, please let us know of any reasonable adjustments you may need during the interview process.