Support Representative null

About Block Australia

Block Australia is Square, Cash App, Spiral, TIDAL, TBD, and their foundational teams such as Counsel, Finance, and People that provide guidance at the corporate level. These are the company's building blocks, united by its shared purpose of economic empowerment. Together they’re creating tools to help expand access to the economy.

Your role

As one of Afterpay’s Customer Service Team Members, you’ll be responsible for delivering great service to all of the company's merchants. You will be part of a growing team who works on outcomes for merchant queries. Block Australia is looking for someone with great communication and written skills that is looking to join a dynamic team!

You Will:

• Develop strong and courteous relationships with their merchants 
• Handle inbound phone calls and occasional digital queries
• Help merchants manage their Afterpay accounts
• Update account information with accuracy and speed
• Meet regulatory requirements
• Ensure consistency and superior levels of customer service by following standard operating procedures
• Meet monthly service recruitment KPIs and targets

Training & Development

Access resources to grow in your role, like Block's development program for first-time managers and a free subscription to LinkedIn Learning.

Salary & benefits

Roles as a Support Representative may earn an average of A$46,000 to A$73,500. (Source: Glassdoor)

Block Australia offers extraordinary benefits and development opportunities that support who you are both inside and outside the office. This includes:

1. Healthcare coverage
2. Wellness perks
3. Paid time off
4. Employee stock purchase plan
5. Read more. 

Career progression

Foundational teams, such as Counsel, Finance, and People, provide oversight and guidance while working collaboratively with teams across the company. Across each of their building blocks, they’re creating better tools to help everyone access the economy. Every challenge creates possibilities, and they need different perspectives to see them all. Bring yours to Block.

Work life balance

Block Australia helps employees prioritize overall wellness with an array of health and fitness offerings. This includes access to the things you need to take care of your mental health with Lyra and its Employee Assistance Program. Read more.

Culture & vibe

Block Australia is working to build a more inclusive economy where its customers have equal access to opportunity, and they strive to live by these same values in building its workplace. Block is a proud equal-opportunity employer. They work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

To know more about Block Australia's culture, watch this video:

About you

Qualifications:

• Experience working in a customer support role or a background in hospitality, retail or a customer-facing role
• You are able to effectively and quickly form relationships and establish trust, respect, competence and confidence with their merchants
• You are able to multitask and are enthusiastic about change
• You are a people person and get a kick out of helping merchants
• You have good judgement, problem-solving skills and analytical ability
• You like to keep it real with your actions, be brave with your decisions, do the right thing for all the company's  stakeholders and shape the future with excitement

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to Block Australia.