Outsourcing Administration Assistant null

About AON Australia

AON exists to shape decisions for the better — to protect and enrich the lives of people worldwide. Their colleagues provide clients in over 120 countries with advice and solutions that give them the clarity and confidence to make better decisions to protect and grow their businesses.

Your role

This role sits within our Operational Effectiveness team, aimed at providing best-in-class support for our Outsourcing partner with a focus on process efficiency and service excellence. You will be tasked with a variety of administration responsibilities including system management, reporting, preparation of draft documents and monitoring SLAs and KPIs.

Responsibilities:

• Create and maintain employee profiles (onboarding and offboarding) in WorkDay and associated activities
• Monitor processes to ensure Service Level Agreements and Contractual obligations are being met by our outsourcing partner (Genpact)
• Support the Head of Outsourcing and Transitions Asia Pacific, in delivering and executing projects with a focus on process efficiency and service excellence
• Coordinate and maintain project plans
• Set up meetings with stakeholders and working groups, attend meetings and take minutes
• Prepare PowerPoint, Word and Excel documents
• Identify and streamline the administrative process for Genpact

Training & development

AON Australia is dedicated to providing a global Aon United learning experience, enabling colleagues to deliver high-impact work, collaborate, and support each other while growing their careers and realizing their full potential.

Benefits

Going beyond fair and competitive pay and rewards, their firm offers colleagues a benefits program that supports balance and well-being. Colleagues are recognized and appreciated for their unique points of view and contributions and have numerous career development opportunities.

Career progression

AON Australia's people are the heartbeat of their firm. Their passion for clients is what unites them, drives them and brings out the best in them. Across Aon, they create a culture of opportunity for their colleagues — driven by collaboration and innovation. Ultimately, Aon colleagues are more relevant, more connected, and more valued in ways that enable them to achieve their full professional potential.

To learn more about careers at AON Australia, watch this video.

Work-life balance

AON Australia is committed to developing working practices and policies that support work-life balance. This could mean you must work from home for the day, at another office, in a quiet zone, or in a meeting room fitted with high-spec technology. This could also mean being able to adjust your core hours' start/finish time to fit into your own lifestyle. Read more about "Life At AON" here.

Culture & vibe

AON Australia is committed to creating a diverse, inclusive and collaborative workplace culture—one where colleagues feel empowered to unleash their full potential while expanding client and community impact and enabling business growth. They believe diversity drives insight, and that by giving the top talent seats at their table, they’ll produce the best outcome for clients.

They are proud to be a 5-Star Diversity, Equity, and Inclusion 2022 Award Winner. Read more.

About you

To be successful in this role, you will be passionate about an insurance career, have strong administration and customer service skills and thrive in a fast-paced environment with competing priorities.

The ideal candidate will relate to the following: 

• Strong administration and customer service skills and comfortable working to deadlines
• Excellent attention to detail
• System savvy and able to follow processes using multiple systems
• Qualification in Financial Services (highly regarded)
• Some experience supporting Senior Brokers with their client accounts (highly regarded)
• Client service, underwriting, claims or insurance broking experience (highly regarded)
• Experience across general insurance products (highly regarded)
• Sound communication, problem-solving and analytical skills
• Interest in professional development through ongoing training

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to AON Australia.

Sources

The following sources were used in researching this page

• jobs.aon.com
• aon.com