Insurance Broker Administrator null

About AON Australia

AON exists to shape decisions for the better — to protect and enrich the lives of people around the world. Their colleagues provide their clients in over 120 countries with advice and solutions that give them the clarity and confidence to make better decisions to protect and grow their businesses.

Your role

The Insurance Broker Administrator is responsible for various insurance client service support tasks, including administration and outstanding customer service to their internal teams and commercial clients.

Your day will be busy with administration and client servicing, which will be the key to your success!

Responsibilities:

• Provide administration support to their Account Brokers regarding client insurance/risk needs
• Communicate with clients via phone, email and face-to-face meetings to support their insurance needs
• Participate in insurance policy pre-renewal, renewal and post-renewal activities including drafting quotations and creating renewal reports
• Prepare, lodge, and invoice insurance policies in an accurate and timely manner
• Attend client meetings and work on tender processes, client renewals, claims and other insurance broking duties
• Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives and Client Managers
• Enhance the client experience through outstanding customer service

Training & development

AON Australia is dedicated to providing a global Aon United learning experience, enabling colleagues to deliver high-impact work, collaborate, and support each other while growing their careers and realizing their full potential. Read more.

Salary & benefits

Roles as an Insurance Broker Administrator may earn an average of A$55,000 to A$68,500. (Source: Glassdoor)

Going beyond fair and competitive pay and rewards, their firm offers colleagues a benefits program that supports balance and well-being. Colleagues are recognized and appreciated for their unique points of view and contributions and have numerous career development opportunities. Read more.

Career progression

AON Australia's people are the heartbeat of their firm. Their passion for clients is what unites them, drives them and brings out the best in them. Across Aon, they create a culture of opportunity for their colleagues — driven by collaboration and innovation. Ultimately, Aon colleagues are more relevant, more connected, and more valued in ways that enable them to achieve their full professional potential. Read more.

To learn more about careers at AON Australia, watch this video.

Work-life balance

AON Australia is committed to developing working practices and policies that support work-life balance. This could mean you need to work from home for the day, work at another office, work in a quiet zone, or in a meeting room fitted with high-spec technology. This could also mean being able to adjust your core hours' start/finish time to fit into your own lifestyle. Read more about "Life At AON" here.

Culture & vibe

AON Australia is committed to creating a diverse, inclusive and collaborative workplace culture—one where colleagues feel empowered to unleash their full potential while expanding client and community impact and enabling business growth. They believe diversity drives insight, and that by giving the top talent seats at their table, they’ll produce the best outcome for clients.

They are proud to be a 5-Star Diversity, Equity, and Inclusion 2022 Award Winner. Read more.

About you

If you have general insurance experience, a passion for client service and an interest in developing your insurance career through ongoing learning and progression opportunities, they would love to hear from you. This role will be based at their Paramatta and CBD offices (details to be discussed at the interview). This is a hybrid role with the flexibility to work from home and their Aon office.

This role will suit someone who has strong attention to detail and administration skills and is client service focused.

The ideal candidate will relate to the following: 

• Experience supporting Senior Brokers with their client accounts (highly regarded)
• Client service, underwriting, claims or insurance broking experience (highly regarded)
• Experience across general insurance products (highly regarded)
• Tier 1 insurance qualification or willingness to achieve this qualification (highly regarded)
• Strong communication, problem-solving and analytical skills
• Excellent attention to detail
• Competent with Microsoft Office including Word and Excel

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly with AON Australia.