Insurance Administration Support null

About AON Australia

Aon's mission is to shape decisions for the better, aiming to enhance and safeguard lives globally. Operating in over 120 countries, their colleagues offer advice and solutions to empower clients, enabling them to make informed decisions for the protection and growth of their businesses. They strive to provide clarity and confidence to clients through their expertise and solutions.

To know more, watch this video.

Your role

The Insurance Administration Support is responsible for various insurance client service support tasks including administration and outstanding customer service to their internal teams and commercial clients.

This is a hybrid role with the flexibility to work from home and the Aon office.

What the day will look like:

Your day will be busy with administration and client servicing, which will be the key to your success!

Responsibilities:

• Provide administration support to their Account Brokers regarding client insurance/risk needs
• Communicate with clients via phone, email and face-to-face meetings to support their insurance needs
• Participate in insurance policy pre-renewal, renewal and post-renewal activities including drafting quotations and creating renewal reports
• Prepare, lodge, and invoice insurance policies in an accurate and timely manner
• Attend client meetings and work on tender processes, client renewals, claims and other insurance broking duties
• Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives and Client Managers
• Enhance the client experience through outstanding customer service

Training & development

At Aon, employees are not confined by their job titles but are encouraged to learn and grow with the support of talented colleagues. They are committed to offering a global Aon United learning experience, which includes ongoing training and mentoring to help employees deliver high-impact work, collaborate effectively, and realize their full potential.

Benefits

Here are some of the benefits you’ll get at Aon:

• Salary benchmarking
• Data services and monitoring
• Employee pay design
• Employee recognition program
• Employee health consultants
• Generous leaves
• Insured benefits

Career progression

Aon prioritizes career progression by offering a global learning experience within the Aon United framework, fostering collaboration and personal growth. They value diverse perspectives and contributions, ensuring colleagues feel recognized and appreciated. Additionally, they provide abundant career development opportunities to support individuals in realizing their full potential.

Work-life balance

Aon implements a Smart Working model, promoting a hybrid work culture that allows flexibility for employees to work remotely or in-office. They prioritize fostering inclusivity and flexibility to drive business growth and enhance employee well-being, recognizing the benefits of diverse working arrangements. Through this approach, Aon aims to improve talent accessibility and cultivate a supportive environment for its colleagues.

Company culture

At Aon, their values serve as the cornerstone of their identity and guide their actions as colleagues. They believe in shaping decisions for the better, aiming to positively influence outcomes for colleagues, clients, and communities in an ever-changing world. Their commitment to unity, trust, inclusivity, and passion drives them to create innovative solutions, foster collaboration, and celebrate successes for the benefit of all stakeholders.

To know more about their culture, watch this video here.

About you

This role will suit someone who has strong attention to detail and administration skills and is client service focused.

If you have general insurance, a passion for client service and an interest in developing your insurance career through ongoing learning and progression opportunities, they would love to hear from you.

Skills and experience that will lead to success:

• Experience supporting Senior Brokers with their client accounts (highly regarded)
• Client service, underwriting, claims or insurance broking experience (highly regarded)
• Experience across general insurance products (highly regarded)
• Tier 1 insurance qualification or willingness to achieve this qualification (highly regarded)
• Strong communication, problem-solving and analytical skills
• Excellent attention to detail
• Competent with Microsoft Office including Word and Excel

Sources

The following sources were used in researching this page

• jobs.aon.com
• aonhumancapital.com.au/home/for-employers/employee-benefits-program
• aon.com/en/about