Claims Intern null

About AON Australia

AON's mission is to shape decisions for the better, aiming to enhance and safeguard lives globally. Operating in over 120 countries, their colleagues offer advice and solutions to empower clients, enabling them to make informed decisions for the protection and growth of their businesses. They strive to provide clarity and confidence to clients through their expertise and solutions.

To know more, watch this video.

Your role

They are seeking a motivated person to join Aon’s First Assist team which plays a pivotal role in supporting the National Claims Team. First Assist triage to the complex National Claims Team with certain risk classes for end-to-end claims management, while attending to the balance of notifications for management between the Insured and the Insurer.

 Key responsibilities will include:

• First Assist triage to the insurer certain risk classes for management between the Insured and the Insurer
• First Assist triage to the National claims team with all other risk classes for end-to-end claims management
• Timely lodgement of claims
• Developing strong client relationships to help facilitate successful outcomes for clients.
• Collaborating with colleagues and management to ensure open communication
• Maintaining and building relationships with insurers and the global Aon network
• Providing some advice to clients with respect to claim mitigation and claim management
• Developing strong internal and external stakeholders’ relationships including service providers, brokers, and underwriters
• Accurate claims reporting and analysis

Training & development

Aon offers limitless opportunities to develop your career and flexible working arrangements. They are dedicated to providing a global Aon United learning experience, enabling colleagues to deliver high-impact work, collaborate, and support each other while growing their careers and realizing their full potential.

Benefits

Here are some of the key benefits you’ll get at Aon:

• As a valued colleague of Aon, you (and your family) have access to benefits that support your holistic wellbeing
• You will receive a generous Group Salary Continuance Insurance (SCI) policy which will provide you with up to 75% of your salary
• Aon actively supports employees who wish to pursue work-related studies and offers career advancement opportunities
• Aon colleagues gain access to the Well One app. The Well One program aims to support colleagues in balancing emotional, physical, lifestyle and financial wellbeing

Career progression

Aon prioritizes career progression by offering a global learning experience within the Aon United framework, fostering collaboration and personal growth. They value diverse perspectives and contributions, ensuring colleagues feel recognized and appreciated. Additionally, they provide abundant career development opportunities to support individuals in realizing their full potential.

Work-life balance

Aon implements a Smart Working model, promoting a hybrid work culture that allows flexibility for employees to work remotely or in-office. They prioritize fostering inclusivity and flexibility to drive business growth and enhance employee well-being, recognizing the benefits of diverse working arrangements. Through this approach, Aon aims to improve talent accessibility and cultivate a supportive environment for its colleagues.

Company culture

At Aon, their values serve as the cornerstone of their identity and guide their actions as colleagues. They believe in shaping decisions for the better, aiming to positively influence outcomes for colleagues, clients, and communities in an ever-changing world. Their commitment to unity, trust, inclusivity, and passion drives them to create innovative solutions, foster collaboration, and celebrate successes for the benefit of all stakeholders.

To know more about their culture, watch this video here.

About you

Qualifications:

• A strong customer service focus
• Strong time management skills.  Ensuring adherence to KPI / SLA timeframes
• Well-developed verbal and written communication skills to drive positive outcomes with key stakeholders
• Outcome focussed – able to overcome obstacles and deliver designated outcomes
• Ability to adapt to sudden changes in the volume of work (e.g. during a catastrophe)
• High level of accuracy and attention to detail
• Data entry skills
• Ability to work and positively contribute as a member of the team
• Effective relationship management
• Working with segments and partners to deliver Aon United
• Basic understanding of various policy wordings.

How to apply

Please submit your up-to-date resume with relevant experiences and skills.

Sources

The following sources were used in researching this page

• jobs.aon.com
• aon.com/en/about