2023 HR Services Intern null

Our Company

Adobe is hiring interns to join our team in 2023! The Employee Experience (EX) team is looking to hire an undergraduate student who is passionate about creating engaging and exceptional experiences that fuel our employee’s success. You will join the APAC and Japan (APJ) ERC team with an opportunity to engage across functions within EX whilst also collaborating with the Business.

Employee Resource Center (ERC) team is the initial point of contact for all employee and manager (manager level and below) inquiries within 8 countries across APJ. This team is responsible for providing first level People Resources Generalist support intended to improve manager and employee success by addressing inquiries related to People Resources. This includes policies, procedures and programs; identifying and clarifying issues through inquiry; evaluating potential solutions; implementing selected solutions; or advancing to a functional consultant if the solution requires ongoing interaction or specialized coaching. This team provides solutions for most inquiries that come through the shared services organization.

What You’ll Do

• As a member of the wider ERC team, act as employees' first contact point across APJ for all EX-related questions.
• Address questions related to the employee life cycle, EX policies, procedures, programs, and tools (such as Workday)
• Support and drive local as well as regional projects and initiatives which requires excellent coordination skills, project managing and collaboration skills
• Mitigate customer concerns as much as possible and focus on quick resolution
• Responsible for managing, tracking, closing and reporting progress on employee inquiries and resolve cases using Service Now, Adobe's case tracking tool
• Assist employees and managers on how to utilize and optimize self-service transactions using internal tools and resources
• Address Tier 1 & 2 queries regarding compensation, benefits, HR data management

What you need to succeed

• Currently enrolled and will be completing your final year in a Bachelor’s degree or equivalent in 2023
• Able to work a minimum of 3 days per week for six months (Apr-Oct 2023)
• Prefer Human Resources, Business or Communications major
• Excellent professional communication skills
• Must be highly motivated, detail-focused, proactive and organized
• Ability to work both individually and as a team player; and interact well with peers and business partners

Get to know us a little more

We're a NASDAQ-listed leader in digital marketing and media software, we help individuals and enterprise customers to make, manage and measure content to achieve their business goals.