2022 IT Support Officer - TAFE Students preferred null

The ideal candidate will hold or be studying an L4 certificate in IT from TAFE, University or the equivalent. On-the-job training and mentoring will be provided across many technology platforms, with the ideal candidate progressing to higher skill levels and responsibilities quickly.

You will be well dressed, personable and can adapt to any role that is required. Dynamic with a great personality, and the ability to get on with everybody, you will be looking to learn and grow with us. If you are looking for a huge variety, can adapt to any situation, want to be recognized for the qualities you have, and are motivated to your full potential, we want to hear from you!

This Position Entails:

• Log tickets for all support issues or updates
• Manage phone calls to the organisation, presenting a happy friendly voice to all callers
• Perform first-level troubleshooting on IT problems using over-the-phone and remote control technologies, including information gathering to be passed onto senior engineers if required.
• Monitor network and server equipment, respond to alerts and escalate if required
• Ownership of the help ticket management system, ensuring tickets are responded to in the appropriate timeframe, and keeping an eye on tickets being worked on by others to ensure they remain active and are completed on time.
• Knowledge of ITIL practices
• Must be well presented, polite and friendly
• Must have well-developed communication skills (both oral and written)
• Customer onsite work will be required
• Driver’s license highly desirable (manual) but not essential
• Attention to detail
• Able to follow documentation and procedures
• Able to write documentation and procedures
• Environment is primarily Windows-based, with Apple experience highly desirable.
• Ability to work without supervision
• For progression must exhibit sound problem solving and analytical skills